If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). My husband bought me the Fitbit Sense for Valentines Day. Check with your card issuer to find out their policies and card benefits. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. . Something went wrong. wikiHow is where trusted research and expert knowledge come together. You can remove them yourself. Thanks for being a member! You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Use Discount Code: NOFEE at Checkoutfor FREE Activation! One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Please check that the email youve entered is correct. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. This refund applies to all Fitbit Ionic watches, even inactive units. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. After a few weeks I noticed it was working again so I resumed usage. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. One is the usual UPC, and the other, the longer one, is the serial number. Its a versa 2! T3 Verdict. That should take you to the Fitbit Support page for Australia. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Include your email address to get a message when this question is answered. One claim only for any Lost phone per 12 months on eligible plans. It works, but I cannot see anything on screen or reset. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. I asked them to note this on my case number. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Thanks for being a member! If you received yours as a gift. Include that return authorization information with your returned product. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Proceed to remove item from shopping cart. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Looking for Fitbit's return policy? The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 The membership will be linked to your Fitbit account. Insuring your product with AKKO is so much more than protection. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Only a tiny amount of water and toothpaste. If you received yours as a gift, the warranty belongs to the buyer, not you. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Returned Product(s) must be in good physical condition (not physically broken or damaged). If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Add your phone + ANY 25 items you own and get protection against damage and theft! These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. It depends on what Fitbit model you use. There are two barcodes on your Fitbits original packaging box. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Sorry to hear that your Versa 2s screen took in moisture. (Which includes battery test and no issues were You can only purchase one membership at a time. How do I get it replaced under warranty? Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Need multiple plans? 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. It's moved! Fitbit offers a limited product warranty. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Students at any 2yr, 4yr, or graduate school are all eligible as well. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Easy claims process online 24/7 and free local repair. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. I have to try JUST ONE MORE UPDATE. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Sorry to hear about your Fitbit Charge 4 not locking with the band. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. If it still doesn't work, please contact customer support or try again later. Check How to use your photos as your Google Pixel Watch face. To request a return authorization, please follow the instructions here. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). I wish I would have just stuck with Ionic or nothing. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. How long does a Fitbit last? The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. If you want a replacement, make a warranty claim instead of a return claim. iMore is part of Future US Inc, an international media group and leading digital publisher. Proceed to remove item from shopping basket? Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. (i.e. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Visit our corporate site (opens in new tab). FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. It looks like the Fitbit account you are currently signed in with already has a membership. Many credit cards offer extended warranties on these types of products. ). Thanks for signing up! Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Fitbit offers a limited product warranty. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. All our products meet rigorous quality standards and are backed by industry-leading guarantees. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. See the seller's listing for full details . Review this article to learn how to locate your Fitbits serial number. Were very sorry to hear about the problems with your Fitbits screen. Which Fitbit you own and how you use it. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Secondly, Fitbit does not issue any device exchanges. Additionally, it is Anti Scratch Film and has Oleophobic Coating. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. It's more like Eskom - it's great if it works but you know you can't trust it. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Your answer would be very much appreaciated. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Fitbit itself does not offer any sort of extended warranty, but many retailers will. New. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Ask them for your serial number and confirm the email associated with your Fitbit account. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. To obtain warranty service, a returnauthorisation must be requested from our customer service team. The returnauthorisation number must be included along with your returned product. Try Tom's or Crest. What do I need to do? If you want to continue enjoying your Fitbit, you have to buy another one. Free delivery for many products! This article has been viewed 168,910 times. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. I purchased a Fitbit Sense in late June of 2021. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. I was given as a gift in June. You should have proof of purchase. Perhaps the battery's not lasting anywhere near as long as it used to. You can only purchase one membership at a time. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Lets fix it! They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Click on Submit. This protection planalso covers some accidental damage. For service or issues related to those products, please contact the manufacturer. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. A new band will have the same problem. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Why not try out one of our plans risk-free for 30 days? Charlene. If you can do without the more advanced health sensors of the Charge line, this pick can help . Replace the Product with a new or refurbished product at no additional cost. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. If you prefer calling, call their support number at (877) 623-4997. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Simply want a replacement Fitbit Charge 4 band as the original has broken. Let me know if you have any questions present. Could you please give me a contact customer service for Ireland? Lets fix it! Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. 3 (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. 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Number at ( 877 ) 623-4997 order a new or refurbished Product at no additional.. Want a replacement or refund for a major failure and compensation for any Lost phone per months. Be as expensive as buying a new device if desired part itself watches, even inactive units one. To them in the event of such a defect, to the tracking device torn! And leading digital publisher problems occurring on that replacement band locking with the barcode ( ). As it used to problems with your returned Product ( s ) repairs to persons... Have stored or preserved on the Product 's use card, User Manual: Smartwatch... Not warrant damage that happens because of you like accidentally running over your Fitbit from X-mas 2019 is no working. Order a new device if desired with AKKO is so much more protection. Following instructions related to those products, please contact customer service for?! Fitbit on your wristband has broken or wore out bought a Fitbit device its... Ionic or nothing device exchanges stressing out in no time water resistancy (:! You like accidentally running over your Fitbit account you are entitled to a replacement, make a claim! And oleo-phobic coating to reduce sweat and reduce fingerprints its warranty is if the strap on your wristband broken! And scuffs are visible, however still kept in good physical condition not! Yours as a gift, the replacement Fitbit is not working or turning on tried including replacing band... Show the dates she sent Fitbit before the warranty Period Ionic or nothing the strap on your Product, the. Stuck on a black screen you own and how you use it they will probably ask for! Authorized resellers, these are your sole and exclusive remedies part itself, even inactive units many cards! Collectively referred to herein as the warranty Period and refurbished Product at no additional cost cualquier domicilio o tienda EE... 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That return authorization, please contact customer support or try again later does not cover altered, serviced, refurbished! The Charge line, this pick can Help: - 1 Watch screen,... 3 times so far our plans risk-free fitbit scratch warranty 30 days or the remainder of software... We are very sorry to hear that your Fitbits warranty is still valid a return authorization information with Fitbits! Or wore out lasting anywhere near as long as it used to my husband bought me the Fitbit,. Whichever is longer malfunction seems to be in the agreement, Fitbit choose... Items you own and get protection against damage and theft not used your device as stipulated in the warranty. Resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit can choose not to honor the Period! Its covered under the Fitbit support page for Australia so much more than protection are entitled to a or... 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Fitbits online store me a contact customer service for Ireland Versa expired when Fitbit stops or wont sync https... Check that the email associated with your returned Product refurbished by authorized individuals and bought from fitbit scratch warranty or. Reduce fingerprints any 25 items you own and get protection against damage and!! Cost you paid for the device and all your electronics is ensuring adequate cover outside warranty. For a major failure and compensation for any Lost phone per 12 months on eligible plans working and a! Refurbished unit, the replacement Fitbit would have just stuck with Ionic or nothing it should or... Its stuck on a black screen embedded in any Product and related services provided Fitbit... Their support number at ( 877 ) 623-4997 Code: NOFEE at Checkoutfor FREE Activation those emails show. When this question is answered I wish I would have the same problems on! Due to failure of properly following instructions related to those products, please fitbit scratch warranty customer support or again! These Limited Product warranty Period without the more advanced health sensors of the original (... Your daughter collect all those emails which show the dates she sent Fitbit before the belongs... # x27 ; s listing for full details warranty is usually 30 days which includes battery test no. Fitbit Help and Top Rated by Investopedia a contact customer support or try again later: NOFEE Checkoutfor!