Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. Thanks! In England I have an access card. Press J to jump to the feed. The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. Not very equitable is it? I have been looking for the answer but getting conflicting results. If youre only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Related: Overview of Universal's Attraction Assistance Pass, Related: Overview of Disneyland Disability Access Service (DAS), Tags: My question is: It's very confusing when I enter the gates of EPCOT, will I be able to register for additional rides on DAS, through the app, or can I not register because I already have 2 rides/time slots scheduled? Do you think the genie+ is needed or do you think the DAS system would of been enough for your child ? Disneys Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building youll see as you enter the park. How to Get a DAS Pass at Disney World You dont need to book a DAS for everyone in the group if some dont want to go on the ride, but the person with the DAS must be booked on the ride and must scan in with their Magic Band. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times. It was great! If Soarin has a 30-minute wait, perhaps you choose that and make your way over there, stopping at the restrooms, at the gift shop, at another ride with a shorter line, or get your photo taken by a Disney photographer. Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. If it was someone faking they wouldn't bother coming on reddit, they would have said whelp we tried, it didn't work, we will just try again, and wouldn't wanna put it out there. It is intended to help any guests who have difficulty waiting in line queues. I know some people complain about waiting times, but as someone who had never used DAS previously, I thought it was more than fair. Diapers have to be an option for anyone with urinary conditions. Note that the Advance Selections are only available to those who do the pre-arrival call. Walt Disney World's Disability Access Service, or DAS as it's more commonly referred to, is a program Walt Disney World offers to those who need assistance while visiting the Parks. If you can't pre-register does that mean you have to do it when you arrive or is the service not available at all for non-residents. I'm totally unsure whether we should or could apply for DAS. However, the issue over anxiety is not unique. In other words, can we have more than 2 time slots reserved on DAS? Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have. Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. Everywhere is going to have massive(and loud) crowds of people outside of just ride lines that a DAS isnt going to matter. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack. Perhaps look into other options if you get denied again. Telling them not to visit is ridiculous. We have expert Customer Service agents to help with any questions. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. With that said I would say you have a decent chance. I think that what opens it to abuse is that there's no way to police that people aren't using the stand-by lines for other rides when they're waiting out comeback times (which I know a lot of people who get phony DAS passes do). This includes guests with both visible injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. Do you think the DAS program is being abused at Disney World? I found out about DAS after almost having a panic attack on the waiting line for Space Mountain while at Magic Kingdom. They cannot sweat or regulate their temperature. When we went to the Beauty and the Beast Singalong and Frozen Singalong, we better prepared, though we didnt have that problem again (Frozen has multiple exits and Beauty was pretty empty when we were there). This is planning to launch in the fall and will allow you to virtually register with their assistance. It was announced last year that beginning November 1, 2021, with the inception of Genie+ there would also be changes made to the DAS system. Check out our post on Disney World tips to make your trip magical. If you're planning to stick together the entire time, then only one person would need DAS (as DAS can accommodate the guest with DAS, plus up to five guests). Does anybody have any experience with the DAS and medical conditions that require getting out of line and aren't autism or other cognitive-behavioral conditions? With Disney Genie, do I have to pay to use DAS on individual attraction selections? I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . Oh, yeah, I said diapers are not an option because she won't do it. We tried twice to get a video call but backed up twice was told to wait until day of park and they can help us. Commenters also agreed that the DAS program has become increasingly abused since gaining media attention, and since FastPasses are no longer included with park passes. The diaper suggestion makes me want to cry. Guest Services barely has a line. Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. Hopping in to clarify: There are special accessible viewing areas, but they operate separately from DAS, which is intended to cut waiting time at attractions. It may not display this or other websites correctly. I have extremely bad anxiety (among other issues) and I was just looking into this very thing. Your Cart . Yes, a child under three years old can still receive a DAS pass. I don't think we'll be saying it's dangerous though (except it is for infection reasons, which I failed to mention). The DAS covers both the impacted guest and those in their group (up to six people, including the DAS holder). Finally got through to Disability Services after hours waiting on the phone, who stated that it is not possible to pre-register for DAS if you live outside the USA or Canada. Thanks so much for any help you can give me! You cannot reserve return times in advance via the new virtual DAS Advance option however, you can still get a return time in person on the day of your visit, using the same process as before. Maybe, you will have to look at Disney in a different way; so, your sister can have fun there. "We booked our trip based on the crowd calendar and it was spot on! I live in England and they said I cant book this in advance and need to book when we get there. If you register in advance, youll start out with up to two advanced selections for each park. Its a great addition for anyone who finds the registration process particularly troublesome, and you can be sure you will be in good hands with the cast member. The advanced reservations are at Disneys discretion and guest relations cant make changes with less than two days notice. They arent going to explain why they made these changes to prevent people from simply calling back and changing their story. This does include invisible disabilities that make waiting difficult. Each park has a guide map with disability information noting restrooms, attractions that are accessible, etc. We would love to be able to book 2 rides each day in advance. They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. For sure genie+ is helpful for those with a lot of cognitive issues but this probably wont help OP quite as much. I registered for DAS and got accepted. Transfer from a scooter to a wheelchair is required at Pirates of the Caribbean, Buzz Lightyear Astro Blasters, Spaceship Earth, Twilight Zone Tower of Terror, and probably others. The app will be a great way to book your rides for the day and will help to avoid any disappointment on your next trip when you can plan in advance. We debated about getting the Genie+ before we went. Once you have tapped in at both touchpoints in the queue, you are able to book your next experience. Put the key in a safe place! They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. If both have DAS, they cannot be grouped in the same party and would need separate return times. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. We are due to arrive for vacation on Wednesday 31st August. DAS has been a challenge for some who were able to get the old pass and they are coming up short on this new pass. Could you give me some advice or a link to book DAS, will we need 4 separate passes and does this include free car parking. Period. You decide what ride you want to go on and see how long the current wait is its listed in the DAS part of the app. I am 30. The longest attraction line we waited in was 20 minutes." Is this condition something that you would consider to offer me and the family any support. 2023 MARVEL. You should not have issues obtaining a DAS if your sister is Diabetic. It takes a lot of time and effort to get someone using a wheelchair into these ride vehicles. Beauty! It seems you can only pre- book for this if you are in the USA. We got a bit of a behind-the-scenes tour through the employee area. Test Track was closed during our 8-9 pm window at Epcot. Advance Selections have a set one-hour arrival window. We are traveling in from the West Coast and have a group of 10. While DAS is designed for those who have needs beyond limited mobility, Disney's official stance is: "A guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction. I think we'll probably just have to skip the longer things like Ellen and the safari since there's really no other way to avoid their length! Inside the Magic is the worlds largest website for fans of Disney World, Disneyland, Marvel, Star Wars, and more. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members. Guest Services is in City Hall, the first building youll see. Easy check mark indicators for best park to visit each day. We tried calling Disability Services at (407)-560-2547, and we were told that both international and U.S.-based guests could pre-register for DAS. Thats how we rode Toy Story three times in a row. That means that if the ride for Soarin is 30 minutes when you check your app, you can then book a DAS for Soarin to arrive in 30 minutes or later. Then eventually when I see lines down go back in and make my purchase. We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. You need to explain why you can't wait in line. Go into the Disneyland App Click the 3 lines in the bottom right hand corner Scroll down to the Disability Access Service (DAS) option Click on DAS, which brings up DAS eligible rides Click the ride you would like to select a return time for Preview the return time To schedule click the "Request DAS Return Time" Select your DAS User They can fit up to two scooters on the bus, and only once did we have two scooters on the bus. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Forget all about the advanced selection reservations for now, because its a different system. I could be wrong, but it seems like since Genie+ had begun, rides like Rise of the Resistance (where you have to pay an additional $ to not wait in the standby queue) are no longer accommodating to those with DAS. What if Im afraid that DisneyWorld's DAS card will not accommodate my needs? They probably declined it because a You said your issue is with crowds, which a DAS isnt going to fix. And a new feature includes being able to receive DAS return times through the My Disney Experience app! We have nothing but good things to say about their bus system with the scooter. At home, Jen enjoys writing, thrifting, hanging with family, watching movies, volunteering, crafting, and planning her next Disney trip. I have some medical conditions that cause muscle weakness and pain and have difficulty standing for long periods at a time, does this qualify for a DAS card? Getting to the front of the queue is hit or miss. If coming from the UK can we pre register for DAS please or is it just American residents? Let us help you with your next Disney Vacation. At Epcot, we could not book Remys Ratatouilles Adventure or Frozen Ever After (note: this can be a difficult ride for those with mobility issues, in terms of getting into the boat). Learn more about how eligible Guests can register in the Disability Access Service (DAS) program before and during a park visit. Once registered, DAS is good for up to 60 days. Another new feature that we can expect to see in the near future is the addition of a live video chat with a Disney cast member. You leave the scooter at the loading area and transfer to a WDW wheelchair for the ride. Now it just advises that calls are in English only. These special viewing areas cannot be reserved through the DAS card and guarantee you a spot, as they operate on a first-come, first-served basis. Thank you in advance Casey. This is actually preventing our decision on going. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. Once youve experienced an attraction, you can receive another return time. I have been to Disney many times and have never needed a disability pass to get through it. My mom has Alzheimers/Dementia is 83 yrs old. here How many things can you do within a 15 minutes walk or cycle of your home? The cast member who we talked to said international guests can pre-register for DAS so it may be worth trying again! Just ask. Hi, I have 2 autistic children and will be applying for DAS later this year. I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. At Hollywood Studios, we were not able to book Mickey & Minnies Runaway Railway or Rise of the Resistance. So if person A doesnt want to go on Soarin, you dont need to reserve a time for them. Here is the registration link for the DAS at Disney World. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive to see what options are available for you. One of the biggest changes to the DAS is the ability to now register as early as 30 days prior to your visit to Walt Disney World. It lists all the places in each park that are a quiet area if you need it. Great question! My question though is since it only lasts 60 days, I going to be visiting Disney World again this October with friends. I really hope the DAS pass isnt being cracked down on due to people taking advantage of it (again). I know that they're not allowed to guarantee anything, but the Cast Member really wouldn't even give me any reassurance that it shouldn't be a problem to get a pass. Exactly!! Some people with ADHD or autism qualify for DAS. I just logged on this morning at 7am Orlando time, which is when they open, and was speaking to someone within 5 mins. Here are some of our favorite quieter spots in the parks, which could work as a sensory break for your tadpole: Magic Kingdom: Liberty Square (behind the Ye Olde Christmas Shoppe), the walkway in Frontierland that lines the water (if water noise isn't too much), EPCOT: the EPCOT Experience building (which is also close to the baby center), Morocco pavilion (especially in the back), Canada pavilion in front of Victoria Gardens or by the waterfall (if water noise isn't too much), U.K. pavilion gardens (as long as there isn't a band playing), Animal Kingdom: any of the animal trails, especially Discovery Island trails and the short Cretaceous Trail by DINOSAUR, Hollywood Studios: Animation Courtyard, Echo Lake and just inside the Toy Story Land entrance by Galaxy's Edge (there is some foot traffic, but if you move off to the side, it's fairly quiet), I been waiting for das preregistration since Nov 1st!!!! It will most likely depend on the ride! EPCOT: Before entering the park, head to the far right. They strap the wheelchair in and may put barriers behind the wheels so they dont move. Im told that you can associate five guests plus the person with the DAS, for a total of six. Otherwise you need to request this in person at the Park. They will tell you "the current wait time is 45 minutes, so you can come back any time after (gives you a time 45 minutes from the current time).". The Mandalorian & Grogu Surprise Guests in Star Wars: Galaxy's Edge. More on that later. As an annual passholder, how long is the Das good for? There were many cases of people using ECV / wheelchairs (who didnt need them) to try and get DAS. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. Help much appreciated. These improvements make it easier to get return times right from your phone, and reduce walking back and forth. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. You can find that when you enter the park. Thanks for this great article its super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access. I am really worried this may happen again. Any ride with a standby wait time is eligible for DAS return times. 1) I think the DAS was applied properly in your case. While guests don't have to wait in the actual line, immediate front-of-the-line access is no longer automatically granted. In all I had the best experience at Epcot and Animal Kingdom, thanks to the pass. You can register and find more info here. They are all Lightening Lane attractions that people can PAY to book. It is intended to help any guests who have difficulty waiting in line queues. If going on the same ride, the DAS holders should be able to get return times within a similar time window, so everyone can go in line together. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. If we visit guest relations when we get to the park, do you know if they will ever make an exception and increase the party size allowed to ride to accommodate our full party? Return Times are day-of selections and are available once you are tapped into the park. There's more to Disney then just the fastpass rides. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. Disney's DAS PassOnline Registration Link:https://disneyworld.disney.go.com/en_CA/guest-services/disability-access-service/register/Rides on the Disney DAS P. As for your Blue Badge, you may need to apply for a temporary disabled parking permit through the Florida Department of Highway Safety and Motor Vehicles. Browse ear hats, customized T-shirts and more Disney Parks merchandise. Disney lists the following information on their website as top things to know about DAS: Consistent with the comments, there is no mention of a diagnosis as a determination of eligibility. You can only have one active return time at once. shopDisney. Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. Thank you so much for your reply. Disability Access Service (DAS) is a wonderful attempt by Disney to help disabled people. How does the access to the rides work for DAS? Nationwide, save up to 50% OFF car rental rates with a theme park or attraction ticket purchase over $100. Oh, yeah, I said diapers are not an option because she won't do it. You can have a traditional same-day DAS return time (can only hold one at a time), in addition to the two DAS Advance selections. To add toggle back, click "accessibility" in the footer text at the bottom of the website. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. Through Guest Services or somewhere else? In visits past, Guests would be required to visit Guest Services upon arrival at the parks in order to obtain their DAS pass, which would be linked to their account, would be effective through their stay, and would include an additional 5 party members. My father has dementia and cannot wait long in lines without confusion. How do you even try and apply in advance for DAS?! Once RC was in her seat, the scooter sat to the side until the ride was over. How to get the DAS Disney World. Now, Walt Disney World has streamlined the process, giving Guests the option to pre-register for their DAS pass30 days in advance of a park visit, all the way up until 2 days prior to arrival. If you have special circumstances or any concerns, talk to Guest Relations. If you think you may split up, then you potentially may want to have two DAS users, but then each person would need separate DAS return times. But first research. 4) The DAS does allow you to wait elsewhere and not wait in line. You can rent one on site at each park, or through a company that delivers it to your hotel. Using some secret entrance? My husband has one hand, would he be able to apply for DAS? We hope this helps! Reddit user WDWTAW chose the pre-registration route for their child, who struggles with ADHD and Anxiety. Program before and during a park visit that you would consider to offer me the! They arent going to be visiting Disney World, and captioning, you! 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