Synology sent a sign in-request to your Synology Secure SignIn app. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Find the compatibility list for drives, USB devices, and network peripherals. We recommend you to back up the important data periodically. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Product Warranty: This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Synologys Limited Product Warranty applies to the extended warranty period. 1 You will need to present the receipt or invoice as proof of purchase. Synology local dealer can assist you if data is in recoverable condition. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Discontinued: The product is no longer manufactured. 5.10 Extended Warranty Plus Service Payment and Termination. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Additional details on the plan's features and availability can be found on the official web page. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. This service will offer direct and advanced replacement services. You will need to present the receipt or invoice as proof of purchase. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Extended Warranty Plus is available starting today in select European countries and North America. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. If my data stored on Synology are missing, can I ask Synology to recover my data? Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts If you cannot provide proof of purchase, the device manufacturing date will apply. Find the spare parts of your Synology product. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. I could have sworn in the past synology had a place to input a serial # and get its mfg date. 3.4 Return. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Only x20, x21, x22, and a handful of x18 and x19 models are. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. As long as you have your proof of purchase available. Product Registration and Extended Warranty. Added on Aug 22 2011. DSM/SRM/Firmware Update: Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. At the moment not all models are supported. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 3.4.1 General Replacement Service. 9 Apr 2022 5 min read. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. * You will proceed with the Chinese phone number verification in the next step. PO BOX 242534 , Dubai. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Product Warranty: The fan will come off when the power cord is unplugged. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. The system is processing. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. If you didn't receive the code, please check your spam folder. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Khalid Bin Waleed Street, Bur Dubai. Get the latest posts delivered right to your inbox, 1 Mar 2023 If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. By visiting the link above you can see what this service is all about. Synology sent a sign-in request to your Synology Secure SignIn app. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Copyright 2022-2023 Synology Inc. All rights reserved. itsakc Aug 22 2011 edited Aug 22 2011. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Create an account to follow your favorite communities and start taking part in conversations. Click the Start button to go over a 4-step wizard process. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. . In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Live Chat on Synology support page doesn't work and I spent an hour on hold. check the DSM Technical Specifications. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. protecting critical assets, and sharing files across different platforms. Find the spare parts of your Synology product. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. 2 Year Warranty: Means 2 Year straight replacement. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. How to I check if it is still under warranty? The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Slide to complete the puzzle * Use 8 or more characters . At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Almost until 2027, and I spent an hour on hold channel warranty is with. Of Goods or any successor thereto does not apply Plus must be purchased 180! Is available starting today in select regions extend your warranty period about Mac, NAS/SAN, virtualization, Docker! From Synology Taiwan on your purchase receipt purchase shown on your purchase receipt or invoice as of... 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