When i hit the top of the fireplace the lights flicker and the unit comes back on. First, make sure that the heater is actually working and that the smell is not an electrical one. Before you do this, check your Owners Manual and call the manufacturer to see if this will be covered by warranty. Turn the thermostat up to the highest setting and make sure it is set to heat. First, make sure the switch is turned on and that there is power to the outlet. We have been revising the design of our products in recent years. Doesnt act damaged in any other way. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shut off the power to the fireplace and unplug it for a minimum of five minutes. Contact your manufacture for pricing using information listed in #6. Our Model TS-002 twin star fireplace wont come on at all. If you can find the cord damaged, replace it immediately. If the dial is set to its highest setpoint and no heat is coming out, you may have a problem with some internal control components. Electric Fireplace With Hidden Media Storage, Dogberry Collections Fireplace Mantel Shelf, Duraflame Infrared Rolling Mantel Electric Fireplace, How To Build A Mantel For A Fireplace Insert, How To Install Glass Fireplace Doors Video. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. Make sure you unplug the unit before dealing with the control panel for safety. To replace the bulbs of your electric fireplace, you can watch the video. At this time, you may want to replace the electric fireplace or get in touch with a professional. Contact the manufacturer if you think your fireplace needs a new one and they should be able to help you order a replacement. If it doesnt work, change it. The glowing logs and ember bed perfectly . Glad you can read the error code instruction sheet to us. Always position the remote control to the center of your electric heater. Contact the manufacturer for specific information about your fireplaces flame motor. Check for any loose wiring connections & fix them. If you fail to adjust the thermostat, you never get the desired heat level to warm up your room. Also, you should replace the faulty circuit board. The distance in which a radio frequency from a hand-held transmitter can operate is regulated by the United States FCC (IC in Canada). Ensure you plug your electric unit into a standard 120-Volt outlet. I called and there arent any recalls or reported problems. When I first plug it in, it displays, F1. Thanks. My wife had the fireplace on for about 5 mins and then everything shut off except for the rocker switch still lit up showing ON. A blown fuse or tripped fuse could be the cause for the sudden going out of your electric fireplaces heater. Stunning 3D SpectraFire Plus flame technology creates a customizable, life-like flame effect. Electric Fireplace Media Console Heat up to 37.2 m (400 ft) Realistic wood burning flame effect operate with or without heat; . It would be wise to take help from a professional. Napoleon. [SAFE DESIGN]: ETL certificate approved and products also have safety thermal cut-off device.Eliminating security risks for our customers.Just contact us if you have any confusion. Is there anything more frustrating than an appliance or electronic malfunctioning? I unplugged the unit, waited about 2 minutes, tried again. The culprit of a malfunctioning fireplace could be the spark igniter. This website uses cookies to improve your experience while you navigate through the website. It stays cool to the touch on the sides & back and is ventless. Without physical investigation, air advise is not safe as it relates to electricity and safety issue. Then see if it works or not. Please make it clear. 5118 BTU / 1500 Watts. To solve the issue, please take help from the Twin Star service center. The other possible cause for frozen flame is that the motor has a loose wire. Remember, you should never use extension cords to connect an electric fireplace. Loose wiring can sometimes cause the logs to glow dimly. What's more, a built-timer can be used to operate the device up to 8 hours. First off, turn the unit off and disconnect the electric cord from the outlet. And all I can do it turn volume up and down. Ensure the intake louvers and log cavity are free from dirt and dust. I re-plugged in the fireplace and the heater immediately turned on and would not turn off. It shuts off after 20 minutesIm sure it is dusty and dirty. Dont worry! If this doesn't fix your problem, turn all of the switches off position and unplug the unit. The same dirt and debris can cause noise to come from the fan while the fireplace is running. The next step to ensuring that your electric fireplace is getting the energy needed to function is to check your power supply. Model is MFB28-2 if that matters. Multiple Install ModesThis electric fireplace not only can be recessed in wall, but also can be wall mounted so that you are able to choose the suitable method to assemble it. In addition, if you are snuggling up on a sofa or lying in bed, you can control it by the included remote control. Spectrafire 39 In Traditional Built Electric Fireplace Insert With Glass Door And Mesh Screen 39eb500grs The Home Depot. 3. To fix the issue, just turn the downlight button on/off several times & ensure you set the switch at the On position. Sale. Ft. If your electric fireplace has a mechanical knob, be sure it is set to the highest setting by turning clockwise. Frozen flame refers to a flame mechanism that looks okay, but isnt actually functioning. Inspect the breaker on your electrical panel to make sure that the circuit your electric fireplace is plugged into has not been tripped (reset). Ive been plugged it in and the heater would not turn off either manually or with the remote. Plug the unit into another wall outlet or install a dedicated on 15-amp circuit board. By creating an account you agree to the Hunker. Remotes that have been dropped in water, cracked, or experienced heavy impact may no longer function correctly. Are you struggling with the flame effect? Same thing. And do you have any questions related to this term: Twin Star Electric Fireplace Troubleshooting? This type of issue happens when the downlight switch remains turned off. If touches, make it separate. Basically everything and it still flashes e3. Ive cleaned it & everything. Plug the electric fireplace straight into a nearby wall socket. This portable faux fireplace is the perfect addition to your living room or dining area. We also use third-party cookies that help us analyze and understand how you use this website. If yes, how can you fix those? Yes, the issue can be with your thermostat. An electric fireplace thermostatic works by: Turning the dial to the right increases the temperature setting. And thats why we compiled this Twin Star electric fireplace troubleshooting guide. It keeps running & running like its gonna overheat & spark a fire. The cookie is used to store the user consent for the cookies in the category "Analytics". What is wrong with it? This happens when other remotes operate on the same radio frequency as your electric fireplace. My 28EF022GRA will not switch on with either the power button or remote. There's probably a logical reason the heat or flames may not be working. My blower motor assembly is making noise I can freely spin the assembly with no noise. Here are 5 common twin star error codes and their simple solutions: If the thermostat sensor of your electric fireplace gets broken or disconnected, you can see code E1 on display. An electric fireplace requires a dedicated electrical circuit. Check for the faulty switch too.First, find out which one or more is responsible for the issue and fix it. Learn how to replace burnt light bulbs in your fireplace here. I looked up the code and it said the front of the unit was blocked, but there is nothing in front of the unit. Never plug your unit into a defective outlet. The power switch works fine, (light goes on) but the switch to the heater/blower only moves about half way now. Dont forget to cut off the power by unplugging the fireplace from the electric supply to ensure your safety. Imagine, how convenient it would be in winter to fire it up without having to leave your warm bed. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Thus, check it. Here the panel may be faulty. Best Insert: PuraFlame Western. You can effortlessly fix the issue when your electric firebox keeps turning off by adjusting the thermostat. More Electric Fireplace Troubleshooting Guides: Copyright 2009-2023 Portablefireplace.com, The industry experts of electric & infrared fireplaces, 33 Dimplex Purifire Built-In Direct Wire Firebox BF33DXP, Electric Fireplace Repair: Replacing Your Flame Rod, Troubleshooting an Electric Fireplace Making Funny Noises, Why Your Electric Fireplace Stopped Working, How to Replace Electric Fireplace Light Bulbs, Remote Control Transmitter Hasnt Been Programed. When your fireplace starts to overheat, it turns off automatically. Simply follow the instructions in the manual and have it installed at ease. What might couse that? As we troubled those, we are 100% sure other users will face the same problems (sooner or later). And it can be also hard-wired for recessed installation. If your fireplace is not turning on or functioning properly, verify that the breaker to the power outlet is not flipped. It's overheating protection would cut-off the device when the heater is superheating. Hopefully, your problem will be solved. Then loosen the thumbscrew on the lintel clamps using pliers and unscrew them. 1 year warranty and lifetime support by Valuxhome, Patent pending 3D flame effect technology offers a layered flame effect to create a realistic fire with five adjustable brightness and speed settings, This insert measures 27 x 8.9 x 17.7 inches. Use extreme caution to avoid electric shock. Paramount EF-128-5 28" Retrofit Electric Fireplace Insert. 5000 BTU 1500 Watt 24 Inch Wide Built-In Vent Free Electric Fireplace Insert with Electronic Ignition and Remote Control from the Woodland Series. If the manual switch of your electric fireplace is flipped to the ON position, this may override the signal coming from your remote control. Plus, check if your heating element end connection is okay or not. If it doesnt solve the problem, then the culprit may be a circuit breaker that might have tripped. Save those pennies by shopping our frequent sales! Its time to check your owners manual to see if your fireplace has a built in fuse box. Try this basic soldering video to get you started. Make sure the wall socket is switched on. You can check this by going to your breaker box and locating the breaker that operates the area of the home where the outlet exists. Make sure that the intake louvers and log cavity area are free of dirt and debris. 18 in stock. Hunker may earn compensation through affiliate links in this story. I unplugged it and called customer service. I have called on this and one says it should, called back and another says the logs in this one do not glow. The Powerful infrared heater creates instant heat for rooms up to 1,000 Sq. This cookie is set by GDPR Cookie Consent plugin. Its beyond the warranty and they said there was no replacement part and they thought it was the thermostat. Check that the power source is good and the thermostat is turned up. My electric fireplace was working and all of a sudden the heater went out. The problem may be in the button. Uses a standard 120V with a polarized plug, or a 15amb circuit. No matter what brand your electric fireplace comes from, it has a lot of components. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Try moving your fireplace to a different outlet or room. If it doesnt work, check the bulbs & replace them as defective bulbs could be the culprit in this case. In the above, we discussed some common electric fireplace failures and how you can solve those issues. Six function buttons include settings for power, color, dimming, heating, timing and temperature. I have several fireplaces and they are flashing E3. Find a Replacement If it's tripped, then reset it. The log lights flash on their own. Now when I turn on the fireplace the fan runs but the second I attempt to adjust the temperature the breaker trips on the panel. When the switch is on, but still no heat, its time to check your owners manual. Its also a good idea to go outside to check your breaker box, just to be sure you havent tripped a breaker. The Sideline pulls a max of 12 amps. Make sure you plug the unit into an outlet and turn the switch on. Have a Twin Star Model 32II00GRA. We keep our prices low, with free domestic shipping, price matching, and no sales tax! What could be the issue? If it doesnt work, take help from Twin Star customer support. It comes with upper front vents; more effective in warming up your room. Most Realistic: MagikFlame Artemis. TWO HEAT OPTIONS with TIMER: This electric fireplace insert can be operated with or without heat. This fireplace's length is 60 inches, the wide is 3.85 inches, the height is 18.11 inches and the weight is 47.39 LB. Fireplace & Stove Replacement Parts Best Selling Harman Platinum Control Board Advance Accentra P43 P61a P68 XXV 1-00-05886 (27) $215.00 New LENNOX & Whitfield Stove Auger Feed Motor (12046300) (66) $50.00 New Englander PU047040B4415UIPHCCW1 1RPM Pellet Stove Auger Motor - 2 Pack (60) $50.00 New Quadra-Fire Pellet Stove Igniter Gray - SRV7000-462 First, you need to trace out the main reason behind the issue to fix it. How? The heater will help to warm up a cool room but wont replace a primary heat source. Plus, it can happen for a defective socket or electric outlet. Do the following to reset your unit- Unplug the unit Wait for five minutes Plug it in again Well, if resetting doesn't work, you should inspect the control panel. 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