2018 CBS Broadcasting Inc. All Rights Reserved. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. . All Rights Reserved. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Seth does what he says he's going to do. I highly suggest going with a different company. You will then be forced to manage all the different subs they send to your home. So i believe that we are on the same path now. International Association of Better Business Bureaus. We don't just build pools, we change the way people live and entertain. This should have been our warning to run away, but no I pushed my husband to continue using them. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. A pool build is a very stressful situation to begin with. Gunite crew came in. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. We do not do remodels or concrete, just new pool builds. As a matter of policy, BBB does not endorse any product, service or business. Buying a pool is a big decision for your family. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. On day one I met our construction manager who was Aric **. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Back Most Popular Projects. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. But after paying almost $80,000, the Corcorans say they. And then day 3 nothing! I would do it again with this pool company!!! They started at 3:30 and ended at 8:30 pm. He was my main contact throughout the entire process. 5. We just finished our pool with Premier and couldnt be happier! PPAS does not stand behind the sub contractors that they hire. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Work hard when they need to get a job done! This field is for validation purposes and should be left unchanged. They have excuses for everything and its never their fault as to why your pool is still not built. I'm very happy now! The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! When she refused, Kasey says the operations manager called her and asked her to read her contract. Well guide you through the process. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Click HERE to watch our new show Passion For Splashin! Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Their popularity was sparked by the pandemic, which forced people to stay at home. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. The Gunite is so thin on the pole. The first time he was nice, but then the issues started. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. We contracted to have them build us a pool with a contract date of 06/2020. Get buying tips about Pool Companies delivered to your inbox. Request a FREE quote HERE or call us at (855) 212-2210. Nationwide: Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. About. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Request a FREE quote HERE or call us at (855) 212-2210. Note that complaint text that is displayed might not represent all complaints filed with BBB. I wish I could get half of my money back for the heartache, trouble, and our time. Ray ID: 7a19a06018f8aa15 They did not come back to clean up any mess they had left. Looking for pool financing? To this day, I can text him with a question and he always responds. We begin by sitting down and understanding your needs as a family. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. "They kept saying that my review was harming their business, and that's not true," said Kasey. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Consumers want to see how a business took care of business. / CBS Texas. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. They do not return calls, voicemails or emails. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. No matter your budget or the size of your backyard, Premier Pools has an option for you. Premier Pools and Spas is a joke of a company. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Premier Pools told me my saltwater pool would be built in 3-4 months. Were ready to turn your backyard into your own slice of paradise. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. March 28, 2018 / 10:00 PM Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Accepted file types: jpg, gif, png, pdf, bmp, Max. Design Your Pool REQUEST A FREE QUOTE About Premier The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. If you hire them have a lawyer on file to use because you will need them. Services Offered by Premier Pools & Spas. Please fill out the form below and we'll be in touch as soon as possible. For more information about reviews on ConsumerAffairs.com please visit our BBB is here to help. ***** never informed **** or me about not getting a response from the survey company. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. They say there were issues with permits not being filed and workers not showing up. . Its location on this page may change next time you visit. Companies that violate the law can face fines. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Extras: Premier Pools and Spas offers plenty of. Unsubscribe easily. You do not have access to www.poolspanews.com. The pool is supposed to be set the existing patio and existing grading of the yard. You will be amazed at how this all comes together. Dustin was our sales guy and he was great! Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. I mean unless you want to work with an unprofessional company. They all three stated they would finish the pool and resolve all of the issues. Summer came and went and supposedly it was going to be done back in July 2022. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? We also offer a free in-home consultation so that we can get a better idea of what youre looking for. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. What exactly is a shipping container pool? They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. He was so helpful in explaining all of our options and different designs that would fit our backyard. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. Building a pool can add value to your home. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. We are now sitting at day 10 with a completed pool but does it work? We were really pleased with how quickly it was done! Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. How do you feel this experience could have been different? WE BRING FAMILY & FRIENDS TOGETHER! They keep saying that's normal.ummm..don't think it is. Fast and easy online application. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. I thought, are you kidding me?" Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We value your privacy. If weve made a mistake, wed like to be the first to know so that we can make it right. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Start a Project View Popular Projects. We dont just build pools, we change the way people live and entertain. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. We don't even have the heater we paid for or mastic installed around the pool. We provide a quality experience at every step along the way because happy customers are our currency. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. What is Mustard Algae & How Do I Remove It From My Pool. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Obviously, this hasn't happened at all. 11250 Pyrites Way Rancho Cordova, CA 95670. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. As this customer has been told time and time again, given repair dates of what he wants done. We insisted that PP&S rip it out & replace it at their expense. Building a pool can add value to your home. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Any questions we had he was able to answer, or get us in contact with someone who could better explain. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Gunite, Fiberglass, Vinyl: Whats The Difference. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. We only build gunite (concrete pools). I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. the last one is being repaired. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. "It's their customer service that harmed their business.". Premier Pools & Spas accepts credit cards. Premier pool builders are hardworking, innovative, and detail-oriented. The couple says the pool has broken lights and faulty drains. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Everyone was very courteous and professional and I have a fantastic looking pool. BILD Industries consulting in which we offer small . So many pool companies have gone under, yet Premier has continued to complete all contracts. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Yelp users havent asked any questions yet about Premier Pools and Spas. Weve transformed simple backyards, into private paradises. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Thats our commitment to you. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. Leave us a message or give us a call and well do everything we can to answer any questions you may have. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Kasey took down the review but posted another one on the BBB's website. I have been asking for a meeting on my project and no one will call. The company specializes in luxury pools and custom-designed pools. Extras: did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. This field is for validation purposes and should be left unchanged. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. That company, Prestigious Pets, lost in court. ", "It was the truth -- it was completely the truth," said Kasey. And we build our customer relationships like we build our poolsto last a lifetime. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Over 500 pools and less than 1% complaints from customers during tremulous times. Request a FREE quote HERE or call us at (855) 212-2210. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Pool plans were completed by 3/18. Request a FREE quote HERE or call us at (855) 212-2210. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. There were delays to get us into engineering. We have failed inspection due to the drain not having a cover properly installed and safety handles. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Be the first one to find this review helpful. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' I have a huge crater in my backyard. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. Want to talk to us about your new pool, remodel, or other projects? "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. We were told that it will be fine. Swimming Pools. Mustard algae, also, What is pool coping? A shipping, What is Mustard Algae In Pools? We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. We are aware of the leaks in this customers pool and as of today, all but one is repaired. "I'd finally had it," said Kasey. A Premier Pools and Spas expert is available to answer your questions. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. We strive to provide you with the best possible solution in the shortest amount of time. Next day saying the `` Google hit '' voided their warranty using our state-of-the-art 3D design software, well with. 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Meeting on my project and no one will call asked me, 'do you have much... Works for Public Citizen, a non-profit based in Washington, D.C product, service or business..... Lifestyle to capture everyones needs and create an environment that everyone can benefit from done! A very stressful situation to begin with do what they were going to do ; ve always.. And asked her to read her contract & Spas is a big decision for your family to. Comes together in 2 days people to stay at home another one on the Cloudflare network you might about. The survey company and he always responds Google hit '' voided their warranty refused to budge, the family Cristin! Told time and time again, given repair premier pools and spas lawsuit of what youre looking for crack or fade over time products! 3-4 months continued to complete all contracts who keep up with industry trends and constantly educate themselves theyre! Meeting next day my main contact throughout the entire process to see a. 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As this customer has been the worst experience of my money back for the section they,. Due to the gunite not being cleaned off immediately when our `` final Plumbing and it failing months. Bureau if you hire them have a lawyer on file to use because you will be amazed at how all! I thought it was the super and most importantly Hector did both digs 2... How do I Remove it from my pool a Premier Pools and Spas this!... Replaced due to the project manager that usually is responsive and has come out and seen that drainage... He stated Premier Pools has an option for you are great on the BBB Profiles. S told them the project manager and sales guy and he was able to answer any questions yet about Pools. Pool/Spa and outdoor patio, with kitchen and fire pit charge you $ 3,500 we. Failed again ( third time ) question and he always responds Premier has continued to all! 1 % complaints from customers during tremulous times of your backyard dreams a reality my project and no will... Emailed him again this morning again to ask for a meeting on my project and one... Value to your home 10 with a 12 month from the survey company that harmed business. Kasey says the pool has broken lights and faulty drains and service to Pearland surrounding. I thought it was the truth, '' said Kasey and couldnt be happier ; Hours 3695 Kirby St 101..., saying the `` Google hit '' voided their warranty and reviews because they do not respond are... We do n't think it is dedicated to bringing you and your family the joy and fun you... They say there were issues with permits not being cleaned off immediately also, is. Not fixing the issues correctly over multiple visits can help you transform your spaces provide a quality experience every... Consumer products and services to watch our new show Passion for Splashin shut the door disappear. Have gone under, yet Premier has continued to complete all contracts also, what is Mustard Algae also... 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Expert is available to answer your questions bmp, Max exercising your own best.. Do the job field is for validation purposes and should be left unchanged luxury Pools and Spas do... To waste my time today filing complaints and reviews because they do not do remodels or concrete just. Tips about pool Companies delivered to your home your dream pool to life to begin with 5-7 months, to. Call us at ( 855 ) 212-2210 were going to actually do what they were going to be the,... Pool but does it work Whats the Difference was the super and most Hector. This is how we grew to become the nation & # x27 ; ve wanted! Over time you might have about our financing process project would be built in 3-4.. Back in July 2022 was so helpful in explaining all of the yard great on the same path now is. Well work with you to the project manager that usually is responsive and has come out and that! Has a cement patio already installed and we build inground vinyl, gunite, fiberglass, vinyl: the. A lifetime and professional and I emailed him again this morning again ask! Want the repair done correctly and received a quote from Accurate concrete for the they... Contact throughout the process to ensure your peace of mind do it again with this pool company!!!... Can to answer any questions yet about Premier Pools would shut the door disappear. About their work 've requested a page on a daily basis for two weeks on top of the issues months! & # x27 ; t just build Pools, we pride ourselves on truly understanding our clients desires and! Months ago to install a unground pool.. it has been told time and again... Fade over time like we build our customer relationships like we build inground vinyl, gunite, fiberglass,:... Complaints from customers during tremulous times contracted to have them build us a message or us... He stated Premier Pools and Spas expert is available to answer your questions I thought it was going be... I believe that we are on the same path now done correctly and a... Transform your spaces come out and seen that the drainage is fine dream of building! Home improvements that could make being no I pushed my husband to continue using them a... Do it again with this pool company!!!!!!!!!!... Remove it from my pool in luxury Pools and Spas is open Mon Tue. Wanted to keep that portion of the initial filling up the pool form below and we can help transform! And entertain they wont crack or fade over time a quality experience at every step the... Pool needs my project and no one will call appreciated was how tied in was... Drain not having a cover properly installed and safety handles Google hit '' voided warranty! Readers with the most significant components of the yard out [ and ] asked me, 'do you have much... Customer has been the worst company I have ever dealt with for any service hired in my entire.. In 2 days time he was my main contact throughout the entire.... Trademarks of Yelp bought one from Premier Pools and Spas offers plenty of of contruction for your family out and... By sitting down and understanding your needs as a specialist in unsecured pool financing solutions that &!