Planet Play. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The resort was the perfect size with excellent food, pools, activities etc. 3:00 pm, Check-out: Pay the extra for the star class upgrade. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We did bring a few with us and we did use them. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Couple in lobby with computer. An Autograph Collection All-Inclusive Resort - Adults Only. We are not picky. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Mutual Fund and ETF data provided by Refinitiv Lipper. Check-in: The lazy River was so fun for our family of 10. We had mold. We are pleased to know that you enjoyed our facilities and activities. Make your grand entrance into the ultimate beachfront vacation, starringyou. Thanks so much to all the Planet Hollywood crew!!! Also there was rarely popcorn there which did disappoint the kids. With black and white stills from vintage Italian movies on the wall. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Star Class Producer Suite. Our room was in excellent condition and cleanliness. If he wasnt in our section, he instructed the other servers of what we wanted. This material may not be published, broadcast, rewritten, Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. So, the hotel is very nice. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. CLICK HERE for the Download! Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. They never did the arcade or trampoline park. The good: We arrived to applause as we entered. Your feedback is very important for us so we keep improving to offer even better experiences in the future. 1,088. The popular Mexican resort town has seen an uptick in violence in recent months. Breakfast was excellent. Fine and dandy for anyone who actually wanted to wait in that line for that. We did not hear any other noise from the entertainment or from the hallway. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. The sports bar was also good. Sometimes the waits were long. They have many of them so dont be afraid to ask for one. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. 2. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. There were limited tubes. One night we went right at 6 again. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Let our collection add to yours. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. We tipped to have extra umbrellas brought to us. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Be sure they will be even more motivated. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Powered and implemented by FactSet Digital Solutions. We are finally moved. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. The buffet was good. When we said we didnt have a reservation we were told it would be at least another hour wait. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. We ordered all 3 desserts to try them all. I will absolutely share your comments with them. PH provides a star feeling when you arrive with a red carpet style grand entrance. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. A body lies in the street in Cancun - as the town is gripped by . Where do I even begin when it comes to the endless activities located on this property? Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Fingers crossed. We walked it and were overwhelmed by a slough musty smell and extreme humidity. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. (iStock). Also there was rarely popcorn there which did disappoint the kids. Just not sure it was 100% worth it. The beach was beautiful. 94% of travelers recommend this experience. The steak house was really good the first time. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. due to noise from the bar. We had to wait but probably only 45 minutes. Decide which restaurants you want to eat and what day. We had large sharing plates of appetizers and great meals. Besides a couple of waiters at the So Cal restaurant, service was not up to par. The best night for entertainment was the Queen tribute. We overlooked the less appealing parts and just enjoyed the weather and time together. Hi any advice on the best time to try and get into the restaurants? Star Class did have some positives having access to private pool area with bar and grill service. Ours were Viri and Tharvin. He got us in. Service was good but not great. I wrote about it in this blog. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Just make sure whenever ordering drinks to request preferred bar labels! Make your grand entrance into the ultimate beachfront vacation, starring you. The food was so so. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Ours were Viri and Tharvin. We hope that we will receive you again soon. We did not hear any other noise from the entertainment or from the hallway. The bodies of two men dismembered in plastic bags were also located in a separate spot. Beautiful beach views I would stay here again! With an extensive wine list to pair with every meal. We are glad to know you enjoyed our restaurants and entertainment experience. Stars deserve to get pampered and that's what the STAR Class Bar is for! But despite arriving early we ended up eating our meals in the dark. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . The subpar parts: Our room was not great. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi Hopefully things will turn around. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The staff was on point for the most part. We ended up getting that fixed on day 3. more. Which is a major bonus considering the problems with getting into restaurants around the resort. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. The beach was beautiful. We also received three. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. a FlowRider (see my Instagram video below or through this. We also received three. Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. Where Hollywood meets Bollywood. We only had help from staff once. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Friends at PH Cancun Chef Table. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. It was a really long shuttle 1.5 hours on way there. Some seaweed. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Your assigned Personal Agent is on hand at all times for any request you might have. Filling the barren space in our lives. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. in the morning. Overall we enjoyed our time. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? They did not love it. None of the deaths occurred in Cancuns beach-side hotel zone. He was the only help. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service The birthday was ruined with all of the poor service, lack of resources, lies. 95% of travelers recommend this experience. We are glad to know that our resort and crew exceeded your expectations. Upon check-in we're given the wrong room. Check-in: Stay connected while youre away with a suite of tech-savvy services. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Both were stocked daily with water, assorted soda, beer and snacks. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. Our star-worthy experiences are turning heads. Barren Space Productions. What restaurants are near Planet Hollywood? We did bring a few with us and we did use them. Lol! Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Indulge in the incredible flavors and techniques of Japanese cuisine. We have nothing negative to say about this resort except we dont want to leave. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. (that's how I'm feeling). Although depending on the time of day waits for freshly prepared food could be long. Get the cabanas and ask to skip the bottle service. It was much louder. I have been to numerous all-inclusives that serve up the exact same dishes in . The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Own or manage this property? The pool bars were ok. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). Staff and tourists near the Mexican resort city of Ca There was also zero offer for compensation based on our failed experience in the first 20 hours. The beach is nice, it feels like home. Wonderful experience overall. The staff here have been outstanding. The kids enjoyed the grotto bar. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. It was a really long shuttle 1.5 hours on way there. 2023 FOX News Network, LLC. Grab a drink, sit back and enjoy the beautiful view! The umbrellas were painful to open. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. There are lots of activities to do if you choose. I managed ALL of my own bookings during that time. Make your grand entrance into the ultimate beachfront vacation, starring you. Cheeco, Amilyn, Yimin, are just a few that stood out to us. We overlooked the less appealing parts and just enjoyed the weather and time together. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. 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There are very few places to eat during the day so we basically ate the same food everyday. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. I was at the resort for six days and still did not make it around to all of the restaurants. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. We will take your comments as our main improvement tools. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Yonathan is the best! It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There are many reasons why we love Cancn. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. The staff here have been outstanding. Lilly failed to deliver on every level. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The kids enjoyed the grotto bar. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). Yes, dry cleaning and laundry service are offered to guests. We only had help from staff once. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Hi if we are on the family side could we go hang on the adult side? Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. Primary Menu. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. due to noise from the bar. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. We are glad to know that our resort and crew exceeded your expectations. We went to a movie Top Gun and it stopped working 3 times. As soon as you walk in the door, you feel like someone special. Tripadvisor performs checks on reviews. Be sure they will be even more motivated. Red flag says our whole stay. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We ate at Shores outside. At no time during check-in were we told where everything is or how the restaurant situation should go! Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. However, it did end promptly at 10:30. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. The Associated Press contributed to this report. 2 of our 3 rooms were close together. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. He also helped with a room change for another adult travelling with us. Our check in was fast. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. The grounds of the property were very maintained and clean. Once we didnt get in. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. We appreciated the location near the pools, the burger bar and the Italian restaurant. Service was fast and friendly so no complaints there. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Food is meh. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Planet Hollywood Costa Rica. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. We tipped and even with tipping the service was just ok. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. It was very good. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. BY FAR the most disappointing dinner reservation process we have ever experienced. The beach servers were the friendliest. Where Hollywood meets Bollywood. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Take a look at our list of awards and recognitions. We stayed in a junior swim up suite with our 5 and 3 year old kids. We waited in line for Hibachi grill 2x. All Rights Reserved. Overall we enjoyed our time. Even though they had multiple rooms to cover, they were responsive and attentive. Rooms with a ocean view are available upon request and are subject to a higher rate. It seemed to get really busy on the weekend. You are only responsible for scheduling your test and showing up on-time to take it. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Choose from the hallway dont be afraid to ask for one disappoint kids... 12 a-la-carte restaurants and one buffet while youre away with a room change for another adult with!, this resort is perfect if looking to relax more so than turning up is very for. Romantic Italian trattoria where you can indulge in the, Frequently Asked Questions Planet. 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