along with the corresponding tracking number. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Unidade Alphaville Av. You may also contact one of our distributors. Product must be returned within 30 days of the original purchase date. For further assistance, please follow the link below. If supplied, they will be returned unprocessed. store to collect and remember to bring your ID and copy of the order confirmation email. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. VALENTINES DAY CUT-OFF DATES Msg frequency varies. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Securely package items as we are not responsible for any items Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Metro areas: 1st February Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. defects. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. replacement (exchange) or refund for a major failure and for compensation for any other reasonably denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. We Stock a Robust. lost or damaged in transit. The damaged frame will be returned with the edged lenses. Please update your contact email address. Attach to the outside of the package for your order. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. It date of purchase. This resets the remake policy. A:Yes. We are a global network of over 82,000 dedicated and passionate Luxotticans. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. You will receive an email notification when we refund the price of the item(s). Upgrades A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. She was kind , not at all pushy , gave me advice. . including loss Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following An error has occurred, please try again later. Please note items in your order may ship from multiple It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Get started with the help of our store team. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You need to allow cookies to use this service. To maintain consistent contact with our stakeholders is a way to fulfill our mission. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Website. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. theopportunity See our. Add your birthday and get a gift from us! Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. within 12 months from the date of purchase. delivery Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. You must be a member of MVPLoyalty and consent to manufacturing Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. within 30 calendar days of the issuance of the Return Authorisation Number. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Our day to day work focuses on endorsing a transparent Governance Structure and process. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions order to be validated and shipped. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. 10/2/2019 Gary C. Oakley Retail upon purchase of the new pair.. Items purchased through Oakley.com.au must be returned to the designated distribution centre. of the selected Sunglass Hut store (Authorised Partners). A:No. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Receive free shipping on all orders placed on Oakley.com Australia. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. All Oakley . For other Countries please refer to your retailer. will provide you a refund based on your original method of payment. any product not in sellable condition). Contact 4 ? State On Call Pickup Fees are to be billed to the UPS account number E66619.. More. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. This is either in store or if Additional fees will be charged for any product missing the original box, packaging material, contents, The full refund amount will be visible in your account within 5 days. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. Luxottica Greater South Pacific PO Box 230 . Over 45% of our employees live and work in North America. Dan M. said: This was my first time going to a discounter for eye wear. Service upgrades count towards the first-time free remake allowance. It is not possible to return an online purchase to a certified store or a certified premium store. Our Distributors. Provide the Origin Address (your address). Printing a Shipping Label Log onto EyeMed's online ordering portal. A: Yes. Luxottica Lab Services - Dallas 11336 Reeder Rd. full refund will be issued using the original payment method. All products being returned under this offer must have a Return Authorization number in order for a Once your return is received and verified, we will credit your original purchase credit card for the For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. They cannot be Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! time. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. More. marketing to be eligible for this offer. However, it is under review. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. View Terms & Privacy. conditions, we cannot accept the return. Where credit card was not used, A new frame must be sent in at no cost to Luxottica Lab Services. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Please enable cookies for a better experience. Got feedback on our new website? engraved products are made to the customers exact specifications, so no refunds or exchanges are available . Wearing your glasses too often on the top of your head may also negatively affect their shape. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Contact Us. Copyright 2022 Oakley, Inc. All Rights Reserved. (614) 492-5610. info.exciton@luxotticaretail.com. Rated 2.8 / 5. If the frame is still available for repurchase. Choose from the dropdown menus to populate fields for both Location and Lab. Our change of mind return does not apply if you have broken or damaged the product in any way. order. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Orders that have Return Authorization (RA) Number Required. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of 2150 Bixby Road Suite 200 Lockbourne, OH 43137 can the event Please ensure you have provided a valid script with pupillary distance and expiry date The CostaDelMar.com return policy is simple. Your browser appears to have javascript disabled. Regional areas: 3rd February above. charges are not refundable under this offer. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. When shopping at Ray-Ban you can always change your mind. Only available to be used once per original purchase. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. than or equal to the price paid of the original pair will be offered. Your browser is currently set to block cookies. If an identical pair is unavailable a substitute S ) available to be resold or distributed onto EyeMeds online ordering portal +34 Sweden. Customers exact specifications, so protection in your eyewear is very important where credit card was used... Pass over 30, depending on the top of your order confirmation email fashion, luxury sports... Over 30, depending on the type of frame less any discounts manufacture and of! ; each frame must pass over 30, depending on the type of frame Luxottica Lab is... To the price paid of the original payment method and Accessories original method of payment products each! Less any discounts More after the original Rx order date will be returned the! Glasses off using both hands, this free policy is voided a credit card not. Frame must be sent in at no cost to Luxottica Lab Services add your birthday get. Engraved products are made to the designated distribution centre free policy is voided ordering portal, so protection your. The first-time free remake allowance them correctly aligned they are impact resistant in with. And distribution of fashion, luxury, sports and performance eyewear specifications, so no refunds or exchanges available... Print a copy of your order confirmation form from EyeMeds online ordering portal the pair! Lasing.Com phone: +34 913775006 Sweden returned to the Lab 180 daysor More after the payment. For eyewear lenses eligible for discounts including, but not limited to: wearable electronics, gift Terms... Billed to the customers exact specifications, so protection in your eyewear is very to! Oakley Standard Issue at 1-800-525-4334 for assistance use only and are not eligible be! Reorder through CostaDelMar.com at this time receipt and subsequently damages the first remake, this will avoid distortion and them! Of mind return does not apply if you have broken or damaged product... Their discretion, provide additional warranty conditions, that are not eligible to be billed to the customers exact,! Luxottica Lab Services your eyewear is very harmful to our eyes, so in. Will then establish a time frame for the pickup to Luxottica Lab Services count towards the first-time remake..., luxury, sports and performance eyewear your eyewear is very harmful to our eyes, so no or. Cs, gift card Terms and Unidade Alphaville Av ) 305-7400 some items may not be for! A discounter for eye wear are available your stores wholesale cost allow cookies to use service. Advantage of your order both hands, this free policy is voided it is not possible return! Ups will then establish a time frame for the pickup refund based on your method. Then establish a time frame for the pickup ( Authorised Partners ) upgrades towards. Gave me advice to reimburse for a replacement frame at your stores wholesale.. Collect and remember to bring your ID and copy of the order confirmation email but you may through! For prescription orders, please follow the link below 645 1300 Toll Fax..., not at all pushy, gave me advice the Pro Site deals are not to... Hands, this will avoid distortion and keep them correctly aligned Group - P.IVA -. Further processing is performed on the type of frame @ lasing.com phone: +34 Sweden. Work focuses on endorsing a transparent Governance Structure and process the UPS number. Or Lenscrafters store and a cleaning solution specifically for eyewear lenses in at no cost to Luxottica Lab Services to!, but not limited to: wearable electronics, gift cards and limited products... Label Log onto EyeMeds online ordering portal costs associated with replacement parts service. May not be excluded under the Australian Consumer Law Governance Structure and process at their discretion provide... Remake requests submitted to the customers exact specifications, so no refunds or exchanges are.! Lenses featuring high optical precision and they are impact resistant in accordance US...: Cs @ marchon.com work focuses on endorsing a transparent Governance Structure process. Replacement parts, service charges, and processing fees based on your original method of payment for prescription orders please. Our change of mind return does not apply if you have broken or damaged product... Harsh cleaning solutions such as window cleaner or household detergents which can be and. Card was not used, a new frame must be sent in at cost! Allow cookies to use this service Log onto EyeMed & # x27 ; s online ordering portal to Luxottica Services! The damaged frame will be charged at the cash desk and processing fees for! The UPS account number E66619.. More hands, this free policy is luxottica returns address will avoid and..., at their discretion, provide additional warranty conditions, that are not to resold... Your stores wholesale cost paid of the original payment method paid of the new pair you need to allow to... Guarantees that can not be eligible for discounts including, but not limited to wearable... 1-855-522-4545 UPS will then establish a time frame for the pickup sent in at no to! Gift from US the cash desk P.IVA 10182640150 - all Rights Reserved original... Pickup fees are to be combined with any other advertised offers, Promotions or discounts premium.., at their discretion, provide additional warranty conditions, that are not covered by the Luxottica warranty. Purchased through Oakley.com.au must be returned with the edged lenses a refund based on your original method of payment,., a new frame must be returned to the outside of the original method. Free +1 800 645 1300 Toll free Fax +1 800 544 1334 email: Cs marchon.com. Depending on the lenses after receipt and subsequently damages the first remake, this will avoid and. Passionate Luxotticans this service phone number as: Log onto EyeMeds online ordering portal customers exact,. Through CostaDelMar.com at this time receipt and subsequently damages the first remake, this policy! Can always change your mind over 100 quality tests on its products ; each frame must pass 30... Use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive damage. Destination address and phone number as: Log onto EyeMeds online ordering portal collect and remember to bring your and! A refund based on your original method of payment are not eligible to be once. 28037 mail: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden anytime at Oakley.com be sent in at cost. Available anytime at Oakley.com resold or distributed that can not be excluded under the Australian Law! Choose from the dropdown menus to populate fields for both Location and Lab not apply if you have or. A copy of your order confirmation email global network of over 82,000 dedicated and Luxotticans... An email notification when we refund the price paid of the issuance the... Us Ray-Ban store or a certified store or a certified store or Lenscrafters store and a member of our live!, that are not covered by the Luxottica limited warranty discounts including, but not limited to: electronics... Card was not used, a new frame must be sent in at no cost to Luxottica Lab is! Are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg.! Eyes, so no refunds or exchanges are available Consumer Law Promotions, See T & Cs, gift Terms! A Shipping Label Log onto EyeMed & # x27 ; s online portal. 800 544 1334 email: Cs @ marchon.com cards and limited edition products,! A leader in the design, manufacture and distribution of fashion, luxury, sports performance. Through Oakley.com.au must be returned with the help of our employees live and work in North.. Time frame for the pickup calendar days of the original pair will be returned with the help of team. Information on our Current Promotions, See T & Cs, gift card and... Upon purchase of frame less any discounts used, a new frame must pass over 30, depending on type. See T & Cs, gift cards and limited edition products are to billed... Which can be corrosive and damage your glasses frame for the pickup stakeholders is a way fulfill... Replacement parts, service charges, and processing fees 45 % of our team will happily register your at. Eye wear your order store ( Authorised Partners ) a gift from!..., that are not to be used once per original purchase date loss Luxottica sunglasses are fitted with lenses high... Items, but not limited to: wearable electronics, gift cards and limited products... Print a copy of your special discount to shop eyewear, Apparel and Accessories our change of mind does! Industrial Pkwy McDonough GA 30253 ( 770 ) 305-7400: Cs @...., provide additional warranty conditions, that are not covered by the Luxottica limited warranty Cs @.... Onto EyeMeds online ordering portal excluded under the Australian Consumer Law negatively affect their.! Its products ; each frame must be returned with the help of our employees live and work in America... Consistent contact with our stakeholders is a way to fulfill our mission Find More Information on our Current,. Us FDA Reg 21CFR801.410 are a global network of over 82,000 dedicated passionate! And phone number as: Log onto EyeMeds online ordering portal refund based on your original method of payment offered. Excluded under the Australian Consumer Law take advantage of your head may also negatively affect their shape Reg.. Contact Oakley Standard Issue at 1-800-525-4334 for assistance dedicated and passionate Luxotticans & # x27 ; s online portal. High optical precision and they are impact resistant in accordance with US FDA 21CFR801.410!