Manage Settings How do I fix this? Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. I have the same problem. [b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty). Sorry, our virus scanner detected that this file isn't safe to download. The Sensitivity Clutch is one of the Razer Mouse sensitivity features that allows you to switch DPI levels that are stages apart temporarily and return to your current DPI without the need for cycling through Sensitivity stages. up to 450 hours in Bluetooth mode. Set the compatible device switch to Hyperspeed (2.4G) mode. This indicates that the Bluetooth is pairing. This results in more RF interference especially when they are in heavy use. The Razer Basilisk X HyperSpeed is equipped with the industry-leading transmission stability for lag-free gaming and a cutting-edge precision using Razer 5G Advanced Optical Sensor. Re-install Synapse using the latest installer foundhere. Examples of such devices are Wi-Fi routers, Microwave Ovens and even your cell phone. My mouse stops working entirely after about 1-3 minutes of not moving. Now your Razer Basilisk X is ready to use on MAC. As a benefit of its dual-mode design, you can also switch to its Bluetooth connection for extended batterylife. - Updated Note that for this to work, your laptop or PC will need Bluetooth capability. $68.99. It will be ready to pair. The Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. What are the Requirements to Connect Razer Basilisk X Hyperspeed Bluetooth? Check Point Lab R80.40 - 3. This is for both BT and the 2.4 GHz mode. The USB wireless dongle is stored in a compartment underneath the top cover of the mouse itself. Q. Yes. You must check that the Bluetooth device is discoverable. No. If your mouse and receiver can operate on different radio channels, make sure that they are both set to the same channel. This will increase the signal strength (also called RSSI or received signal strength indicator) and provide a more reliable wireless link. Does the Razer Basilisk X HyperSpeed have a built-in battery? Drop it off at one of our RazerStores and receive a voucher worth USD $10 for each recycled device. Select the device with the Razer Basilisk X Hyperspeed name. What should I do? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Once you receive this notification, it is time to replace the battery. See the answer below for more details. Troubleshooting to Connect Razer Basilisk X Hyperspeed Bluetooth. Thank you for your support. Yes, but for basic functions only. The Razer Basilisk X Hyperspeed is a fairly well-rounded mouse that's versatile enough for a variety of uses. You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). The Razer Basilisk X HyperSpeeds status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. It will take a few minutes to add it. Why is my Basilisk X Charging Dock not Working? You can view the video below for instructions or review a copy of the video transcript. If you encounter this, please update Synapse 3 through Settings > Check for Updates. The optical sensor is a key component of the mouse and needs to be kept clean for best performance. Software I should have learnt my lesson I had a razer Mamba wireless that stopped turning on after a few days so i returned it and got a Hyperspeed now less than two months (got on October 27) since the new mouse it doesn't power on no matter what i do the only sign of activity is when i move the scroll wheel rapidly the blue light blinks and shows up on Sorry, we're still checking this file's contents to make sure it's safe to download. You just have to pair them with your Bluetooth device as we have discussed in our blog. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Cookie Notice There may be interference from other wireless devices. Over time the Optical sensor (I in the picture below) under the mouse collects dirt. The picture below shows how this should be done. No I think its damaged inside, I tried everything :(. How do I get my computer to recognize my Bluetooth mouse? USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. The Razer Basilisk Hyperspeed X wireless mouse is an excellent unwired rodent with two glaring flaws: First, it's virtually unusable when connected via Bluetooth. Now press the side buttons and the DPI button for about three seconds. Right-click on Start, and select Device Manager. $10.50 + $5.60 shipping. Any ideas. If you have an internet connection, the device will install automatically. Now check to see if the problems have been resolved. Solutions are presented in a step-by-step manner so you can easily follow along. Or you can click the Bluetooth icon from task bar. Thank you for your support. This lighting sequence will repeat until the battery is fully drained. Right-click on Device Manager in the Start Menu Click View - Show hidden devices Double click on mice and pointing devices Right-click the mouse driver and proceed to Uninstall Click OK Reboot the PC and Windows will re-install the latest drivers Check to see if the mouse is working efficiently Turn the slider on one side which is under the mouse. The Basilisk ships with a non-rechargeable battery and this should not be recharged instead it should be replaced with another working battery. Best Indoor TV Antenna with 100 Mile Range We Investigate the Marketing Claims! As a member of the eBay Partner Network I earn from qualifying purchases. Once you receive this notification, it is time to replace the battery. Click pair and once it is paired you can use it. For bluetooth problems I'd update drivers for your BT card. Do not scrub the surface of your Razer mouse. We'll send you an e-mail with instructions to reset your password. Turn the power button on. Wireless devices use channels in order to transmit data, thus, other connections with overlapping channels can cause interference when used all at the same time. Select the Power Management tab, and see if there is a check next to Allow the computer to turn off this device to save power. If the issue persists, test the mouse in another USB port or another computer. How do I reset my Bluetooth mouse receiver? These are repetitive commands or routinely actions that can be saved and played back if needed to be performed again. As a first step, we recommend doing the easiest thing update the firmware to the latest version. [e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. Bundle (RZ83-0273).pdf, EU Declaration of Conformity for Cynosa Lite & Abyssus Lite Bundle (RZ84-0274).pdf, EU Declaration of Conformity for Essential Duo Bundle for Xbox (RZ82-0397).pdf, EU Declaration of Conformity for Mamba Hyperflux Bundle (RZ83-0248).pdf, EU Declaration of Conformity for Power Up Bundle (RZ85-0274).pdf, EU Declaration of Conformity for Power Up Bundle V2 (RZ85-0274).pdf, EU Declaration of Conformity for Kunai Hydraulic Chroma Case Fans (RC21-0180).pdf, EU Declaration of Conformity for Ornata V3 (RZ03-0446).pdf, EU Declaration of Conformity for Ornata V3 X (RZ03-0447).pdf, EU Declaration of Conformity for Goliathus Chroma 3XL (RZ02-025007).pdf, EU Declaration of Conformity for Strider Chroma (RZ02-0449).pdf, EU Declaration of Conformity for Sneki Snek Wall Light (RC81-0427).pdf, Razer 5G Advanced Optical Sensor with true 16,000 DPI, Up to 450 inches per second (IPS) / 40 G acceleration, On-The-Fly Sensitivity Adjustment(Default stages: 800/1800/3200/7200/16000), Gaming-grade tactile scroll wheel with infinitely customizable resistance, Razer Speaker Systems and Broadcaster Devices, Razer Rechargeable Batteries for Wireless Devices, Mode slider (Bluetooth mode, Power off mode, 4 GHz mode). If there are no updates detected, please try another USB port. If your wireless mouse isnt working, the first thing to check is whether its out of juice. What does the button on the bottom of the Razer basilisk do? Razer does not offer a warranty for third-party products. In some cases we have linked to a more detailed solution. Financing Offers Learn More Apply Now. On-the-Fly Sensitivity enables gamers to adjust their DPI level instantly without the need to open Razer Synapse 3. But after I disconnect it from my Bluetooth and . Did you ever figure this out bro? The factory DPI settings are set at 800,1800,3600,7200,16000; or you can fine-tune your own sensitivity setting using Razer Synapse 3. For more information, please see our Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. Continue with Recommended Cookies, Home Razer Razer Basilisk X HyperSpeed Manual and FAQ. If thats the case, the mouse will continue to freeze. The interference in turn disrupts the communication link between the mouse and its USB receiver. The HyperSpeed is 5.11 inches in length, 2.36 inches in width, and 1.65 inches in height (130 x 60 x 42 mm), and weighs 2.9 ounces (83g) without the battery. Designed to deliver fast and precise mouse clicks, these switches boast a durability of up to 50 million clicksideal for extensivegaming. In this case, as mentioned above, try moving the dongle physically closer to the mouse. This is much faster than a USB 2.0 interface. Always make sure that the Razer Basilisk X Hyperspeed is turned on. We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. The Razer Basilisk X Hyperspeed Bluetooth is a gaming mouse that allows users to connect wirelessly to their devices. Any attempt to modify, Razer Armadillo Support Common Question How do I request replacement parts for my Razer product? Do not forget to turn on the mouse button from the mouse bottom to make it Bluetooth visible device. Why does the Basilisk keep Auto-shutting off? Make sure you have the batteries in your wireless mouse. Your wireless mouse is ready to use. In the case of built-in Bluetooth, search Bluetooth in the windows search bar. Why is my wireless mouse not working even with new batteries? This is not an illuminated mouse, and is very limited on what surfaces it will function on. Unplugging the Hyperspeed USB wireless receiver, Enable Bluetooth settings on your computer, Make sure that the mode slider under the mouse is set to Bluetooth, Press and hold the two side buttons and the Cycle DPI stage up button, Select the Basilisk X on your PC or laptop, Once paired the status indicator will change to a static blue color for two seconds, When connecting using the Bluetooth Mode, slide the button below the mouse to the BT position, A blue light starts blinking, suggesting it is ready to pair. The wireless device that you are using has trouble synchronizing with the receiver. As a first step, update the Synapse software to the latest version. . Free shipping for many products! Does the sensor on the Razer Basilisk X HyperSpeed use any intelligent functionalities? Another nearby device is causing wireless interference or compatibility issues. Press and hold the Connect button on the bottom of the mouse. An example of this is when you have an external disk connected to your laptop over USB 3. Mouse button presses are not programmable as macros. Is It Possible to Retrieve Deleted Voicemail iPhone Had? Go to the system preferences. To reset your Razer Basilisk mouse, simply connect it to your computer and then press and hold the left, middle, and right buttons simultaneously for 5 seconds. Learn more, By Privacy Policy. If you are still having a problem with wireless connectivity, insert the Hyperspeed USB receiver to another port on the PC. Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Mines doing the same thing. Go to the Control panel and select Hardware and Sound. But before you do that, check out our list of tips and tricks. As of 2018, Microsoft has updated Xbox One to support PC keyboards and mice. Press and hold both side buttons and the DPI button for about three seconds. Install Security Gateway and Configure Cluster. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Everything you need to know about ChatGPT. The articles on this site are for informational purposes only. To perform a factory reset on your Razer mouse, press and hold the profile button for 10 seconds on the computer while connected to it. rideable.org is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. 1 day ago, By Zulqarnain Yousaf Why is my mouse connecting but not working? If all of the above fails, please uninstall Synapse and reboot your PC. Most Wi-Fi routers operate on the 2.4 GHz band by default. All new Products will have the Warranty Periods listed above, subject to applicable local law. . You can change your DPI with a press of the DPI cycle button at the top of the mouse. In all probability, one of the above-mentioned steps will resolve the freezing issue, but if none of them helps, then try connecting the mouse to another computer to determine if the mouse itself is defective. Why won t my Bluetooth Razer mouse connect? How do I fix my Razer mouse not turning on? Q. the only quarrel is . Make sure that the mode slider under the mouse is set to either 2.4 or Bluetooth as shown in the picture below. Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. There are two common reasons for such an issue to occur: The mouse sensor is blocked by dirt or other solid material that interferes with it. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Download and install Razer Synapse 3 to configure your Razer mouse. Surface Calibration allows you to optimize the Razer Precision Sensor to any surface for better tracking. The red light on the top blinks to indicate that the battery charge level is below 5%. Find many great new & used options and get the best deals for Razer Basilisk Ultimate Hyperspeed Wireless Gaming Mouse w/ Charging Dock- Black at the best online prices at eBay! Press and hold the two side buttons and cycle the DPI stage up button simultaneously for three seconds to activate pairing mode. The Razer Basilisk X HyperSpeed's status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. Razer recommends a line-of-sight condition between the mouse and the receiver. Since purchasing, I have had constant issues with the mouse just freezing during game (League of Legends) to the point where my entire PC will start freaking out. [c] Warranty period for Razer Firefly HyperFlux is 2 years. The status indicator on the surface of the mouse will repeatedly blink red twice if the battery level is less than 5%. 25% faster than any other wireless technology available, you wont even realize that youre gaming with a wireless mouse due to its high-speed transmission, lowest click latency, and seamless frequency switching in the noisiest, data-saturated environments. Razer Basilisk x HyperSpeed- on Amazon: https://geni.us/ZRBSybR- on RazerStore: https://geni.us/dBEIjOLRazer Basilisk Ultimate- on Amazon: https://geni.us/ij. Put it back in and it worked again. How do I create or delete macros on Razer Synapse 3? The Basilisk uses a non-rechargeable AA battery. Instead it relies on wireless. Ensure the device is properly plugged in and connected directly to the computer and not through a USB hub. Basilisk X Hyperspeed mouse not working I bought the Basilisk X Hyperspeed mouse during Christmas for myself as a present. 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The device will install automatically configure your Razer Basilisk X Hyperspeed cookie Notice There be. Bluetooth connection for extended batterylife once you receive this notification, it is time to replace the battery same! Can click the Bluetooth device as we have discussed in our blog top of the mouse Requirements... Gaming mouse that & # x27 ; s versatile enough for a variety of uses your DPI with press! Think its damaged inside, I tried everything: (, subject to local... X is ready to use on MAC USB 3 top blinks to that...