This app works with the vehicle display to bring new levels of driving related information and entertainment to the vehicle by customizing popular apps to the Nissan vehicle environment. Go to your settings menu on your smartphone, tablet, or laptop. Select Yes to accept the update. Vehicle ignition is turned on. Service limitations and Terms of NissanConnect Services Subscription Agreement apply. No. Select "Download Handset Phonebook". Select "Copy from the Handset". Click Update to save any updates you made. What do I do if I am having trouble streaming music via Bluetooth? View Frequently Asked Questions. How do I enable Apple CarPlay in my iPhone settings? Click on the "Manage Subscription" button and the password and PIN will be displayed to you if you have not yet entered this information into your vehicle. Try these instructions to make sure they're installed. Select "Voicetag" to record a name for the Voice Recognition system. If you're still having trouble, check your vehicle owner's manual for more information. View NissanConnect Support Bluetooth pairing Connect your device via AUX or USB cable. Create your own customized commands with voice tags, if your system is so equipped. Contact Us New Inventory NissanConnect Available Features The type of NissanConnect depends on your Nissan model. Touch the desired location [Near Current Location, Near Destination, Near Home, Near a location on the Map]. Then touch Update Stations. If you want to switch phones, make sure Bluetooth is on and discoverable on the phone you want to switch, then select change phone. Activate your Hands-Free Text Messaging Assistant using the phone button on your steering wheel. Select "Update Feed List" then "Yes". What are the classifications for regional rankings? You can access NissanConnect Services from your vehicle, computer or mobile device, 24 hours a day, seven days a week with no limits on the number of times or amount of features used (based on the features available in your package subscription). Enable (toggle to ON). Make sure you don't have a headphone plugged into your device. Click "Add car or GPS device". Can I try NissanConnect before purchasing a vehicle? How do I get directions with Android Auto? What is Journey Planner and how do I access it? The Vehicle Health Report provides you with a monthly performance evaluation and any recent malfunction alerts triggered by your Nissan. Functions slow to use and load? With this package you'll enjoy over 150 channels in your Nissan, plus over 175 channels on your computer, smartphone, or tablet with SiriusXM Internet Radio. Click on "Manage Subscription" and you will be linked into the AT&T Portal to determine your Wi-Fi trial eligibility and initiate trial activation, if available. Please secure your PIN appropriately and do not share it. If vehicle displays error "No Service" TCU may be turned off. No, Quick Charge can only be started using the Quick Charge Port, not the vehicle. How do I manually update my system using Over the Air updates? Do the following: 1. Restart your device and vehicle. If you already have automatic update turned on and you request a manual update within your home area there will be no new information. Select "Vehicle Phonebook". Select "Information Feed Setting". Refresh/update request may fail due to any of the following reasons: 1. Select "Store". Select the "Wi-Fi" tab, and click on the Vehicle Hotspot button. Say "Read Text" to listen to a message and "Next Text" to hear any other messages stored in your system. Place your device close to the vehicle's audio system to maximize signal strength. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage. Touch [Download Automatically]. Compatibility. Press Info 3. Can I set the climate control temperature in the vehicle from the web site or smart phone app? 3. Follow the voice feedback that will be provided by the system. How do I listen to music with Android Auto? Restart your vehicle. Does vehicle display message "Account activated"? Turn off Bluetooth (if on), then turn it on again. Power not available from charging station. Then Touch [Update Stations]. Android Auto and many of its compatible apps work with the Google Assistant. Vehicle ignition is turned on. If you open Android Auto on your phone while connected, you'll see a limited amount of features on the home screen, including navigation suggestions, reminders, messages, and more. Place your device close to the vehicle's audio system to maximize signal strength. Touch "Update Feed List" then "Yes". Enter your vehicles Wi-Fi Hotspot password. Check Device Compatibility to determine availability. You can check your Wi-Fi eligibility by adding your Vehicle Identification Number (VIN) to your vehicle garage through the Nissan Owners Portal. How do I fix this? 4. Can I set the climate control temperature in the vehicle from the web site or smartphone app? Does Apple CarPlay Apps support multiple phones and drivers? Can I connect multiple Bluetooth devices to my vehicle? What should I do if "OK Google" doesnt work? When you land on the map page, sign in or create an account, and follow the prompts to ad a new EV charging station to the map. The most likely cause is incorrectly entering your NissanConnect Services EV PIN or password. Restart your phone call. 2. Follow the prompts in your car to see the place. - Power your iPhone off and then back on. In the future, Nissan may charge for renewal of NissanConnect EV subscriptions. 4. Remote Door Lock/Unlock allows you to remotely unlock or lock your Nissans doors through the NissanConnect Services app or MyNISSAN Owner Portal from any location. Say the name of the contact after the tone. How do I fix this? 3. Ask your dealer to enroll you at your time of purchase OR Rather enroll on your own time? Purchase local inventory online from a participating dealer. How do I download the NissanConnect Services app? Turn off Bluetooth (if on), then turn it on again. View Frequently Asked Questions Compatibility Not sure if your device is compatible with NissanConnect? Write us. Always give your full attention to driving. The first time your iPhone is connected, it will ask for your permission for Apple CarPlay to work while the phone is locked. Select "Voicetag" to record a name for the Voice Recognition system. Touch "Google Maps." may result in decreased charging performance. These tips might help it do as you say, if your system is so equipped. Your vehicle's GPS location will appear on the NissanConnect Services app and Owners Portal map. Its never been easier to get started, just choose an option and follow the steps below. How do I connect to my vehicles Wi-Fi Hotspot from inside the vehicle? If you don't see it, turn Bluetooth on and/or set to 'Discoverable' at all times, and/or make sure that the vehicle is marked as a 'trusted' device. Touch "All Information Feeds" 9. Touch [Information Feed Setting]. Return to the dealer and request to check the TCU. It is your responsibility to use Remote Engine Start/Stop safely and legally. Select "Enter Number by Keypad." Over the air updates allow us to provide you with the most up to date experience for your Nissan vehicle. You can use the keyboard when the car is parked. In the top navigation menu, select "Route Planner". Touch "Download Automatically." Can I still stream Bluetooth audio from my iPhone? The device communicates through a cellular network. Google Send to Car is not available on all models. The incentive referenced is for informational purposes only. 5. How do I add my vehicle to My Garage? A climate control off request may fail for any of the following reasons Vehicle ignition is turned on. An infotainment system that connects you with your car, family, and friends while on the go. Ensure that your LEAF has been added to your MyNISSAN account. Go to the vehicle and touch [Info]. Follow these steps: 1. Google Send to Car may require subscription consent to activate. 5. Vehicle ignition has not been turned on in 14 days or more. Move metal, such as coins or metal pens, away from your Bluetooth device and the vehicle's audio system. Login/Register for a MyNISSAN Owner Portal Account. Enable the feature as follows: I. Will the occupant of my vehicle be aware if they have breached the Valet boundary? Check out these tips to make the most of your connectivity. Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. Terms of NissanConnect Services Subscription Agreement apply. Click "Forward Route to Navigation" and name your route to send the route to your LEAF. For text messaging, use the phone button on your steering wheel and say "Read Text" to listen to a message, "Next Text" to hear another message, or say "Send Text to" and the name of the person you want to text. Have you entered your NissanConnect EV PIN and password to the vehicle? Connect your Nissan vehicle to the NissanConnect Services app and remotely control many of your car's features; you can even receive alerts and send information to your car with your smartphone. You may set two Curfew Alerts at a time. A PIN is not required for information-only features such as: Maintenance Notifications Monitoring and Alarm Alerts My Calendar and Destination search features. You can control Apple Maps in Apple CarPlay by tapping on the screen, or by using your voice. Connection and signal strength may vary and be limited by location. 2. How do I opt out of marketing communications and promotions from NissanConnect? You should have received an email from Nissan informing you of this. Visit the HERE Map Creator website: http://mapcreator.here.com. Make sure your device is fully charged as low battery level might impact the connection. Follow the instructions that appear on your phone and your vehicle's touch screen - you may also need to touch the Android Auto icon on your vehicle's screen if it didn't switch over automatically. Will I be notified if remote commands are successful or unsuccessful? Charger power is lost or stopped. If you're still having trouble, check your vehicle owner's manual for more information or contact us. Only those drivers who have been set to receive notifications will be alerted. Call 1-877-NO-GAS-EV for assistance. From your device, toggle to your Wi-Fi Settings, and look for the Wi-Fi Network name shown on screen, then connect by entering the password. Press Info 3. For streaming, press the "Aux" button on the package until you see the Bluetooth Audio screen appear. However, downloading the NissanConnect Services app is recommended for easy access to the safety, security and convenience features included in your package. Creating a display name is optional. 7. You can also use your microphone in the app. If you're still having trouble, check your phone owner's manual for details on adjusting Bluetooth settings or go to Device Compatibility. Visit the HERE Map Creator website: http://mapcreator.here.com. Up to 10 active Boundary Alerts can be saved with the option to name each boundary. The following models are equipped with 2G TCUs: i. Nissan LEAF: All model years 2011-2015 (SV & SL trims only). Does vehicle display error "To use telematics service you need to create an account"? My Car Finder helps you find your parked Nissan vehicle from any location, at any time. Once the system begins to read destination and display on map touch "pause." Touch "NissanConnect Services Settings" 8. Email: requests@nissanconcierge.com. Wait for the beep before speaking a command. When you start your vehicle with Remote Engine Start the engine will run for 10 minutes. Turn off Bluetooth on other devices to avoid interference. NissanConnect Services provides a suite of safety, security and convenience features and can keep you connected to your Nissan vehicle through your compatible smartphone, smartwatch, computer or smart speaker. Which Nissan vehicles support Apple CarPlay? Automatic update is 100 mile by 100 mile square centered on your home location. Please check your phone owner's manual for instructions on how to change your phone's Bluetooth ID. Add your car to any Google Assistant device Drive quickly and easily to your destination: No. Touch "NissanConnect Services Settings" 3. Touch "Information Feed Setting." If your system requires it, speak the last name first, then the first name (e.g., Michael Smith spoken as 'Smith, Michael'). Is there a warranty for my Bluetooth Hands-Free Phone System? Verify the Google Account used by the Google app: Open the Google app. Using the MyNISSAN Owner Portal, click the NissanConnect Services link and select the Destinations tab. Is a credit card required for the NissanConnect Services trial? Use the instruction below to manually add it, depending on your phone and its available compatibility features. The NissanConnect Services and NissanConnect EV & Services telematics programs will be affected by AT&T's decision to discontinue its 3G cellular network. If you're still having trouble, check your phone owner's manual or contact us. Phones that Support Phonebook Access. Do I need to use a USB cable to access Apple Carplay? In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly. 5. If your phone is losing battery when connected, consider upgrading your USB cable or manage your battery life by closing apps that are using a lot of power. error message is being displayed. Vehicle climate controls can be controlled remotely to cool or warm the cabin via the mobile app or the MyNISSAN Owner Portal. Who can I call for additional support for my Wi-Fi services? (Select "Reconfigure Route" and click "Reset" then repeat steps 4 and 5 to send up to 5 routes to your LEAF.) Go to the vehicle and touch the [Info]. Select "Store". Turn your attention back to your phone . In the vehicle press the zero emission button (lower right side next to navigation screen). Your NissanConnect EV features should not be functional. How do I continue receiving Wi-Fi Service in my Nissan vehicle after my trial has expired? Select "New Dest." Please refer to https://www.nissanusa.com/connect/system-availability.html for the latest listing of vehicles. Platinum 80-100%. - Confirm that your device is compatible with CarPlay. Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked. View Dashboard YOUR NISSAN Owners Portal Benefits . Have a question about feature functionality or setup? Touch "All Information Feeds." Your contact information will be provided to the law enforcement agency so that you can be notified after the vehicle has been successfully recovered. FAQ to sync your PIN and password. Try our Connect to Bluetooth instructions to get set up. Go to nissanusa.com. 3. HELP AND SUPPORT Nissan Connect Quick Start Guides. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. How do I know if my vehicle is equipped with Wireless Android Auto? Touch "Sign In" then enter your NissanConnect EV PIN and password (case sensitive) 9. Accept the terms and conditions displayed on your vehicle's navigation system. (1) The NissanConnect Services app is a remote access, security, and convenience app for compatible iPhones and Apple Watches. 2. Curfew Alert allows you to establish and monitor the time and day when your Nissan is driven. Can I turn push notifications off in the MyNISSAN Owner Portal? 6. Verify [Time delay for unplugged messages] is set to your preference. Bluetooth can't pair your phone? If you don't see it, turn Bluetooth on and/or set to "Discoverable" at all times, and/or make sure that the vehicle is marked as a "trusted" device. You can also find us on the app store. *, Arrange a test drive online, that starts right outside your door. 6. Its never been easier to get started, just choose an option and follow the steps below. Nissan Concierge is your personal concierge for a myriad of services, from restaurant suggestions and reservations to movie show times and sports scores or even general trivia answers. If it does not appear then your vehicle is not equipped. 4. If I registered in NissanConnect EV, do I also need to register my LEAF in NissanConnect with Mobile Apps? 4. Once sent, you will need to sync your navigation system through the NissanConnect Services Menu to download your destination. You can manually update the favorites in the car by doing the following. Navigation. Turn off Bluetooth (if on), then turn it on again. Click Update to save any updates you made. Select "Send ID and password" then touch "Yes". 2. Vehicle ignition has not been turned on in 14 days or more. Click "Plan Your Route". 6. Platinum 80-100% Gold 80-50% Silver 50-20% Bronze 20-0%. In NissanConnect EV Services Notification Contacts, verify your email address is entered correctly. Too many voice commands? What user name and password do I use for the MyNISSAN Owner Portal and smart phone app? Does your phone call repeat itself due to echoing? If vehicle still displays error "No Service" TCU may be turned off. Place your device close to the package to maximize signal strength. The update covers 18.75 square miles centered at your current location. Connection and signal strength may vary and be limited by location. Nissan Concierge requires enrollment in NissanConnect Services. Vehicle battery state of charge low. I already have an account for the MyNISSAN Owner Portal. Journey Planner will determine your route, calculate driving distance and time, then send your journey seamlessly to the Nissan Navigation System. 6. When you land on the map page, sign in or create an account, and follow the prompts to ad a new EV charging station to the map. Touch "Charging Messages" 4. 4. Scroll down and click Notifications Preferences. You can click the user guide for instructions. Climate control will turn off automatically due to any of the following reasons: 1. Download the NissanConnect Services App. Click "Send to car" in the card that appears below the search box. NissanConnect Services is available in the fifty United States for US subscribers. Press the "Settings" button on the bottom of the screen. Have a question or issue about using Bluetooth with your Nissan? At this time, the extension only affects LEAF vehicles that are more than 3 years past their original sale date and whose complimentary subscription period has ended. There is no notification within the vehicle. Otherwise, local dealers and Nissan agents are available . *, Let us pick up your vehicle from your home or office and return it to you when your service is complete.*. NissanConnect Services will cease tracking after 14 days, or as soon as the vehicle location is known. With many vehicle manufacturers seeking to outdo one another in the market, technology has proven to be a worthy differentiator. To add your Nissan to an existing Owner Portal, you will need to have your VIN available. Touch "New Dest." MyNISSAN Owner Portal is your vehicle's online home, where you can access model-specific information designed to enhance your ownership experience. 4. What features are available once I connect my compatible Bluetooth phone to my vehicle? Want to use multiple mobile devices in your car? When charge warning light comes on-Update covers an area of 31 by 31 square miles centered around the car. Functionality of Apple CarPlay may decrease or be lost if there are changes to operating systems, hardware, software or other technologies central to supporting the system that are outside of NISSAN's control. Phones that Do Not Support Phonebook Access. You can be connected to Roadside Assistance through the NissanConnect EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Touch [Zero Emission]. Click your LEAF vehicle dashboard. Charging stations automatically update every month. It is most often used to help you locate your vehicle. 3. Driving is serious business and requires your full attention. Select "Add New". Press the headset icon on the vehicle's display and say "Concierge" 2. After 15 minutes running on battery power when quick charger connected but not charging. How will this affect my access to NissanConnect Services/NissanConnect EV & Services? Settings]. 2. Select "Phone". Ensure that your vehicle is in an area with good AT&T wireless signal and try again. No. Wait while screen says "Downloading info". Roadside Assistance is dependent on an operational device in the vehicle, and GPS and cellular coverage. If Nissan decides to charge for the services, pricing will be determined at a later date and announced to NissanConnect EV subscribers 90 days prior to the change taking effect. If you're still having trouble, check your phone and/or vehicle owner's manual for more information. System not recognizing your commands? 4. When Apple CarPlay is operating, system performance is affected by the strength of your cellular connection or the performance of your iPhone. Settings]. - Close all apps and restart them. Select "Information Feed Setting". 3. If it's compatible, then follow the setup instructions on the results page to reconnect your device. App Privacy See Details The developer, Nissan North America Inc., indicated that the app's privacy practices may include handling of data as described below. "Demo" mode. MyNISSAN Owner Portal: Use MyNISSAN Owner Portal user name and password created during enrollment. What will the charge be for NissanConnect EV? Find the answers to your Nissan questions. NASHVILLE, Tenn. - Nissan drivers will be more connected than ever in 2015 with NissanConnect Mobile Apps - Nissan's global connected services platform - offering Twitter and TripAdvisor along with the launch of iOS support for Pandora. If you have additional questions regarding any of the NissanConnect products, or about your Nissan Owner Portal Account, wed like to help. Nissan will provide 90 days notice prior to NissanConnect EV becoming a paid service. Find Nissan dealer near you wherever you are. Vehicle ignition has not been turned on in 14 days or more. 2. 6. However, you may enter contacts manually. Which NissanConnect Services features require a PIN? Why does my vehicle navi screen say "CARWINGS" but all marketing communications say "NissanConnect EV"? The NissanConnect Services app brings remote access, security, and convenience features from your Nissan to your compatible iPhone or Apple Watch. 5. Touch "Saved locations for unplugged messages" and verify locations where you would like to receive plug-in reminder are saved. Call 1-877-NO-GAS-EV for assistance. You can be connected to Roadside Assistance through the NissanConnect EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. So we made it easy to get in contact with the support team at Nissan North America Inc., developers of NissanConnect. Most likely cause is incorrectly entering NissanConnectEV PIN or Password. Return to the dealer and request to check the TCU. All users who purchased their LEAF more than 3 years ago and are currently enrolled in NissanConnect EV subscriptions will be able to continue using the services at no charge until further notice. Keep the interior of your vehicle as quiet as possible (e.g., close windows and direct air vents away from the roof and your face). If your vehicle is equipped with a Nissan navigation system, the navigation system is unaffected by the discontinuation of AT&T's 3G cellular network. Intuition Driving The Way You manage the connectivity of your car. Use the "HELP" voice command if you are not sure what to say. Once selected, click on the "Wi-Fi Settings" Button from your infotainment screen to view your vehicles Network Name and Password. 3. The Door to Door Navigation feature (if equipped) is the ability to use the NissanConnect Services app with your navigation system. Vehicles that have been reported stolen cannot be accessed through the NissanConnect Services app or MyNISSAN Owner Portal. If your Nissan vehicle has a navigation system, press the phone button on your Nissan audio system. How do I subscribe to Edition ONE Nissan Concierge? Whether the battery is being charged. Select "Update Feed List" then "Yes". Poor cellular signal reception at vehicle's location. These tips can help you play your tunes. Speak in a natural voice and without pausing between words. My iPhone is plugged in but Apple CarPlay won't turn on - why? If you are using a wired connection, you can use another device paired with the vehicle to stream audio. In the vehicle, press the zero emission button (lower right side next to navigation screen). Please follow instructions located at this link to manually update your system via your password protected home Wi-Fi: https://www.youtube.com/watch?v=5hN68wrQbhc. From your infotainment screen, select "Connections." Touch [Information Feed Setting]. You can search for various Points of Interest and access them directly in your vehicle. / Why is Nissan extending my NissanConnect EV subscription? Vehicle ignition is turned on. Turn off Bluetooth on the device that was most recently paired. What is a Scheduled Maintenance Notification? 9. Turn off your phone as the audio source. Social. Why did my climate control on request fail? Log in to your MyNISSAN Owner Portal account at https://www.nissanusa.com/owners/. To use the Google Assistant, touch the microphone icon or say "OK Google" with the app open. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. Nissan is extending your NissanConnect EV subscription at this time as a courtesy for being gas-free. In the NissanConnect EV Services Notification Preferences, verify boxes are checked for E-mail next to notification types you would like to receive. Search for a place. Can't hang up your phone? Does vehicle display error "No Service" when attempting to access NissanConnect EV & Services? Check out these tips to get it working aptly. 6. Try expanding your search to find the answer you need. 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