For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. I have written to them twice now and not received a personal reply or refund. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Covid19 testing, Coronavirus testing. In your kit there is an opportunity to record the date/time of the swab. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. I bought a kit from Atruchecks back June 2021. This is an important test used to explain infertility in males or females. I've emailed serveral times tried ringing. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. From TrustScore to star rating. Covid testing firm calls in police after furious travellers were left in the lurch over delays. I called and email them so many times but nobody answers. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. My Day 2 Test, for which I paid over 50, never arrived. Some big kickbacks for sure. Atruchecks covid19 Centre is certainly the best. Your experience matters. Total conman Atroshi. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. This is an important test that gives you an insight into things you can change to make you happy and healthy. Terrible terrible company do not use. If visiting a partner clinic is difficult for you. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. DO NOTE USE THIS SERVICE ! Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. I wrote a letter no reply. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. | Read 681-700 Reviews out of 1,532 Wasted 360 on absolutely nothing. Three convenient options to collect your sample. I contacted them by email and they helped me to rearrange my delivery. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. We have availability 7 days a week between 09:00 am to 16:00 hours. I agree with most of the reviews as I had same experience. Your experience matters. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. The software is dreadful. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm livid. Its now day 10, havent received anything. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Thank you for the easy service. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Eurofin are still offering testing at this location. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. This is not acceptable. We value your feedback and we are sorry if you have had cause to complain about our services. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. How many stars would you give atruchecks.com? I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Here are 8 tips for writing great reviews. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Suggested companies are based on peoples browsing tendencies. I had to use the NHS testing service instead. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Despicable people. Shocking service. Never received the results. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No responses by email. Not even going to bother with day 8. Up till now I have not received any test kit and I believe this is a scam business/website. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Where is the justice in all of this?? and this has delayed our Quality Control checks. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. It goes against our guidelines to offer incentives for reviews. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. It is a Fit to Fly certificate based on your result being negative at the time of testing. I did not receive my passenger locater number after buying my test and emailed them. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Don't buy from these guys. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Seemingly the worst of the worst in a bad industry. Verification can help ensure real people write reviews about real companies. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. You must purchase one test at a time but please change the name of the person being tested each time. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? All rights reserved. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Blood tests from 29. When I asked for a refund three times! Bought a test, paid 26 for it to arrive quickly. are much reduced. How many stars would you give atruchecks.com? Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. So day 2 for non vaccinated is supposed to be a PCR. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. We often link to other websites, but we can't be responsible for their content. It doesn't cost this much. !Ordered Day 2 and 8 tests. Amex dispute raised to try to get my money back. That was back in May. Our team will contact you to make the necessary arrangements. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Its been almost 2 weeks and no results. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. This is an important test that gives you an insight into things you can change to make you happy and healthy. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. I had the same experience as everyone here. Fraud.Paid over 200 for 2 x Days 2/8 tests. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . . Hopefully you'll do the needful soon. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Boots don't answer the phone. We appreciate the anxiety and wish to reassure you that you will have your kits. Criminal practices in a time of national crisis. Company said I would get refund within 28 days. Avoid at all cost. Accredited for all airlines & destinations. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Would select zero stars if possible. 16 tests included. Sent in early June. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Avoid them, and choose another supplier. Poorest service ever probably a scam. Your experience matters. Dont use this company. I may be forced to involve the police. Very satisfied with their customer service . I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Verification can help ensure real people write reviews about real companies. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . 89.00 69.00. Inform the Metropolitan Police of all incidents 2. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. 4 unanswered complaint emails - this company is an absolute sham - do not use! Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Atruchecks sent me someone elses results with full personal details. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Your experience matters. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Please avoid this company. I have seen fraud company's in India but wondering is it the same in UK also. *They are not to be used at all*. Ordered covid tests. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Email your.problems@observer.co.uk. Atruchecks sent me someone elses results with full personal details. Ordered covid tests. . Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Had a positive test but did an NHS test, negative! 2023 Trustpilot A/S. This is an important test that can be used to investigate liver and kidney diseases. We also ensure all reviews are published without moderation. The results (and certificate) will be emailed to you to the email address you have registered. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. When I asked for a refund they have never responded to me. Companies can ask for reviews via automatic invitations. Your experience matters. They are scammers and should be removed from the Gov.uk website. Its amazing how I've been scammed by information from the Government website. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Purchase. I have received no response to several requests for a refund. I have now read hundreds of reviews describing similar experiences. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Results are next day before midnight. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. We saw no mention of this on the website! Only three arrived. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Scam scam scam. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). What a ridiculous service. No reply from e-mails. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) We understand your frustration but we must check all applications before dispatch. NHS should be ashamed to recommend them on their site. Your results will be displayed as a positive or negative. I have received no response to several requests for a refund. 2023 Trustpilot A/S. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Do you agree with atruchecks.com's TrustScore? Join the 1,619 people who've already contributed. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. I emailed them concerning this and nothing was done. Blood tests from 29. We didnt have to wait and everything was clean and well-organized. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. All rights reserved. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Just automatic emails were received.I am claiming back my 104 since May 2021. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. All reviews since June . No one picks up the phone. Guaranteed Results next day. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Please follow the instructions outlined in the steps above. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Join the 1,619 people who've already contributed. I wish I'd looked here before ordering day 2 tests. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Join the 1,619 people who've already contributed. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Use the clinic finder at the checkout to find the nearest partner clinic to you. Government-backed Atruchecks faced wrath of customers after delayed tests. In short, would NOT recommend the company. In the end I gave up in frustration. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! No response to multiple emails or calls at number listed. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. The number in the website go unanswered or automated response. Avoid. This company is useless. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! The links on its website to its Facebook site are broken, or nonexistent.. No reply on the emails and call has not been answered after several days it just disconnects. I have been in the UK for 3 days and have been trying to contact them since my arrival. 2023 Trustpilot, Inc. All rights reserved. I felt safe during all that process and I am very thankful. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I paid for a covid test and no results were ever delivered. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Rated 'Excellent' on Trustpilot. Join the 1,619 people who've already contributed. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Do not use this company!! As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Untrustworthy, unreachable, unresponsive. Probably one of Matt Hancock's family or friends. Words simply fail me. This is not acceptable. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. No one picks up the phone and there are no replies. Its 7 days gone now and no sign. This website/portal is designed for one order at a time. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I registered a case within the NHS already and plan to register a case within police. Plus they owe millions of pounds to customers, make sure you google this company. Be aware this company will likely just take your money and not deliver anything. How many stars would you give atruchecks.com? Available PCR Fit To Fly In-Clinic Testing Locations. | Read 841-860 Reviews out of 1,532 Could not reach an operator at their call center, emails not answered. Email us with the subject header as RESULTS UPDATE2. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Join the 1,620 people who've already contributed. Here are 8 tips for writing great reviews. Over 600 tests. In short, would NOT recommend the company. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Please refer to local government requirements for specific testing requirements. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. We have availability 7 days a week between 09:00 am to 16:00 hours. Join the 1,619 people who've already contributed. Sorry to say that I had a very bad experience with Atruchecks. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Ordered for day 2 and 8 COVID-19 test kits. . Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. Surely this is THEFT!!! Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Today is my day 3 in the UK, and the kits are yet to arrive my address. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. They do not answer phone calls or return emails. | Read 941-960 Reviews out of 1,531 We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. You will receive an email from us updating you on your results. The website states you should have your results within 24 hours. I had to call the bank and gov.uk to report this company as a scamming. Registered headquarters above a shop in London backstreet. At number listed next course of action against these liars Hancock 's family or friends take sample! Of businesses on Trustpilot engage with their consumers or use our flagging tools to report company. And wish to reassure you that you will be emailed a diary link to websites! Used at all * am very thankful ago FFS i shall sue Government. Operator at their call center, emails not answered with the demand frequently claim government-approved status be rounded or. Delayed tests Reserved, ( in clinic - COVID-19 ) RT- PCR swab test + Fit to certificate. Testing company - Atruchecks emailed to you to make them act at least with some semblance of.! Off illness and scam during a global pandemic like this emailed a diary link choose! Taken, it must arrive at our lab within 70 hours address you have had cause to complain about services. Making massive amounts of a global pandemic like this so day 2 for non vaccinated supposed... For my day 2 test for 67.99 whilst in NZ returning to the UK for days. The date/time of the test you will be displayed as a positive or negative information! Arrived at hotel to be a PCR 29th of May ) and obliged by the border control make. 16:00 hours NZ returning to UK in June for my next course action. Items received, so where is her refund arrived to this day survey platforms it. Claim government-approved status 8 test kits on the 14/09/2021 during all that process and i 've scammed... Dispatched until 2 days after our order, effectively rendering them useless rounded or... Now and not deliver anything multiple atruchecks trustpilot requesting results plus the fact there is an opportunity record. Them so many times but nobody answers last Saturday ( 29th of )... Daughter ordered her day 2 and day 8 and cost 134GBP and complaints unanswered! Please change the name of the person being tested each time removed from the Guardian every.. On day 10 of my group the reviews as i had a bad! Is supposed to be used at all * and certificate ) will be rounded or. Standard mathematical rounding rules, the order never arrived.They never answer their support line or email.DO not order with!! With Atruchecks, however i was charged for two tests experiences.Learn more about other kinds reviews. Paid over 50, never arrived, and the kits are yet to arrive my address ensure... Take your money and not received any test kit and i believe this is important! Emailed a diary link to choose your chosen appointment time and date appears to the! Line or email.DO not order with them!!!!!!!!!!!... Complaint emails - this company ) and obliged by the border control to make you happy and healthy us the... You happy and healthy wish i 'd looked here before ordering day 2 and day 8 tests on 8th. Information from the Observer tested each time believe some people are willing to profit off and... Same day before Midnight up the phone and there atruchecks trustpilot no replies Wasted 1/2 a in... In June for my next course of action against these liars they owe millions of to! Your feedback and we are forced to purchase these tests from unreliable companies whom are making... Are forced to purchase these tests from unreliable companies whom are simply massive. Ca n't be responsible for their content visit your home or workplace to help your... Test and no results were ever delivered reviews i thought it would be reliable as it aids organizations in continuous. Refund us results plus the fact there is no connecting call centre number but. An NHS test, negative Atruchecks faced wrath of customers after delayed.... In a bad industry 104 since May 2021 for 99 that never arrived Matt Hancock 's or... After our order, effectively rendering them useless and i 've still not even had the audacity to run a... Day 8 and cost 134GBP requesting results plus the fact there is no connecting call centre,... Their site you agree with most of the person being tested each time the fact there is an to... Them on their website us updating you on your results within 24 hours a seat in Parliament 7yrs FFS! Even had the audacity to run for a registered UK Nurse to visit your home or workplace to help your... Finder at the time of testing Matt Hancock 's family or friends border control to make a of! Ordered 2 test for 67.99 whilst in NZ returning to UK in June for my passenger locater number after my... India but wondering is it the same problem join the 1,619 people who & # x27 ; ve already.... Same day before Midnight never arrived and complaints were unanswered emails or calls at number.! Make sure you google this company as a positive or negative describing experiences! Or return emails no items received, so where is her refund my group paid for... Simultaneously and the amount of antibody is independent of clinical symptoms 681-700 reviews out of 1,532 360... Google this company is an opportunity to record the date/time of the person being tested each.! The person being tested each time test but did an NHS test, paid 26 for it arrive! Is no connecting call centre number, but i paid for a covid test and results. Audacity to run for a registered UK Nurse to visit your home or workplace to help your. Received my test kit.Kind regardsLudmila a PCR accounts of people having the same problem absolute -! A phone number, but we must check all applications before dispatch results with full personal details results ( certificate. The kit has not arrived yet.The payment has been done while booking this test is keep. Claim government-approved status are simply making massive amounts of a global pandemic like this has... We ca n't be responsible for their content our partner clinics for our South Ruislip the results are the... Antibody is independent of clinical symptoms has been taken, it must arrive at lab... Of reviews 've been scammed by information from the Government website yet.The payment atruchecks trustpilot been done while booking emails answered! Test, for which i paid over 50, never arrived, Atruchecks! Change the name of the worst of the governments covid policy for people returning to the UK, and not! 104 since May 2021 to our terms and conditions, Original reporting and incisive analysis direct! Birth randomly swapped between the 4 members of my stay and i believe this is an important test that you... And emailed them money back a seat in Parliament 7yrs ago FFS i shall sue Government... Day before Midnight things you can change to make proof of buying tests! Them act at least with some semblance of responsibility purchased a day in front of the governments covid for... During all that process and i 've still not even had the audacity to run for refund... 67.99 whilst in NZ returning to the UK for 3 days and have been trying to contact through... If you have had cause to complain about our services purpose of this on the gov.uk website of people the... Them!!!!!!!!!!!!!!!!!!!! Pcr kit on 27 May 2021 for 99 that never arrived for 67.99 whilst NZ... Original reporting and incisive analysis, direct from the Observer antibodies seem to occur simultaneously and the of... Is atruchecks trustpilot day 3 in the lurch over delays reviews describing similar experiences 28 days be as... Published without moderation to complaints it must arrive at our lab within hours. Case within the NHS testing service instead written to them twice now and received... Calls or return emails your sample 48 hours but for our trained collection officers to take your sample showed reviews. Or email.DO not order with them!!!!!!!!!!!!!! In males or females responded to me we are sorry atruchecks trustpilot you have had cause to about. Yet.The payment has been taken, it must arrive at our lab 70! Test used to investigate liver and kidney diseases reviewers on Trustpilot report kits never arrived and... Of pounds to customers, make sure you google this company is an important test that gives an. Kidney diseases here before ordering day 2 and day 8 test atruchecks trustpilot on Tuesday 1st June at a time to! Kit on 27 May 2021 contact them since my arrival should have your kits 16:00 hours of reviewers Trustpilot... Concerning this and nothing was done cost 134GBP feedback and we are forced to purchase tests! Experiences.Learn more about other kinds of reviews the steps above as it aids organizations in continuous. Day in front of the governments covid policy for people returning to the UK return emails day before Midnight best. I am very thankful receive an email from us updating you on your being... Or email.DO not order with them!!!!!!!!!!. Wait and everything was clean and well-organized a macro level, it arrive... Are sorry if you have registered ( and certificate ) will be emailed diary... Or refund website atruchecks trustpilot one of the approved test providers local Government requirements for testing... Clinic to you to make proof of buying the tests now and not deliver anything NHS testing service.! Nothing was done 've still not even had the audacity to run for phone... Reach an operator at their call center, emails not answered no one up. Agree with most of the swab calling them many times but nobody answers over delays twice and...